HostGator vs Site5: Which Host Is Best For You & Your Site?

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I secretly test hosts every month for speed, reliability, and support. Here’s a comparison between HostGator and Site5 with real proof of their performance.

HostGator Hosting Plan

I have purchased a hosting plan on HostGator and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here is the plan information I chose:

Plan NameHatchling
Cost$8.95/month
Disk SpaceUnlimited
BandwidthUnlimited
Uptime Guarantee99.9%
Money Back Guarantee45 days
NotesSite was ready within minutes after I purchased.

Site5 Hosting Plan

Site5 claims to be the "pros" when it comes to web hosting. They pride themselves on a custom control panel, 24/7 support, and data center locations all over the world. They've been around since 1999.

I have purchased a hosting plan on Site5 and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here is the plan information I chose:

Plan NameHostPro
Cost$10.95/month
Disk SpaceUnlimited
BandwidthUnlimited
Uptime Guarantee99.9%
Money Back Guarantee45 days
NotesSite was ready within minutes after I purchased, although DNS didn't work for about 30 minutes (even after it had propagated).

Page Speed Test Results

This test measures the total time it takes to load a standard web page. Lower is better.  Learn more about the Page Speed Test.

HostAverageBestWorst
StableHost2.53 s0.00 s12.29 sTest Results
DreamHost2.65 s0.00 s21.25 sTest Results
HostGator2.70 s2.00 s15.02 sTest Results
GoDaddy2.80 s0.31 s37.97 sTest Results
Bluehost2.89 s0.00 s9.17 sTest Results
InMotion Hosting2.93 s0.00 s14.12 sTest Results
MDDHosting2.93 s2.00 s74.96 sTest Results
Namecheap3.04 s2.00 s72.71 sTest Results
Site53.05 s0.00 s46.29 sTest Results
Yahoo Small Business3.84 s2.00 s60.96 sTest Results

HostGator performs great in the Speed Test, with an average result of 2.7 seconds. It's best result was 2.00 s but it has been as bad as 15.02 s. HostGator most recent result on Dec 13 was 2.00 s. Back in the day HostGator used to share a datacenter with SoftLayer - and they were lightning fast. Now that they made everyone transition to their own datacenter (after the EIG buyout), page speed has been worse, although not as bad as some other hosts here.

Site5 performs incredibly in the Speed Test, with an average result of 3.05 seconds. It's best result was 0.00 s but it has been as bad as 46.29 s. Site5 most recent result on Dec 13 was 0.00 s. For the most part, Site5 has decent response times. They could make things load faster if they compressed resources and set caching headers, but at least connections are efficient.

Let’s see how HostGator and Site5 compare in detail for their page speed stats:

Uptime Test Results

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

HostAverageBestWorst
DreamHost70.930 %100.000 %0.000 %Test Results
Site588.810 %100.000 %0.000 %Test Results
InMotion Hosting98.860 %100.000 %0.000 %Test Results
Yahoo Small Business99.850 %100.000 %82.780 %Test Results
MDDHosting99.880 %100.000 %64.580 %Test Results
Namecheap99.930 %100.000 %92.000 %Test Results
StableHost99.930 %100.000 %73.000 %Test Results
Bluehost99.940 %100.000 %84.930 %Test Results
GoDaddy99.960 %100.000 %94.720 %Test Results
HostGator99.970 %100.000 %97.000 %Test Results

HostGator performs above average in the Uptime Test, with an average result of 99.97 percent. It's best result was 100.000 % but it has been as bad as 97.000 %. HostGator most recent result on Dec 12 was 100.000 %. Back in 2013 HostGator had several outages that lasted days. While I wasn't recording detailed stats at the time, I can vouch that it was a miserable experience. Many blame the lack of reliability on their new data center, which they made everyone move to after they were bought out by EIG. To be honest, HostGator's downhill performance was the reason I created this site (I was too annoyed by them to let them get away with it).

Site5 performs miserably in the Uptime Test, with an average result of 88.81 percent. It's best result was 100.000 % but it has been as bad as 0.000 %. Site5 most recent result on Dec 12 was 0.000 %. Honestly, I expected Site5 to have better reliability. They've had a couple instances where my site was down for multiple hours, and that has ruined their overall average. But day-to-day they still have minor outages that annoy me.

Let’s see how HostGator and Site5 compare in detail for their uptime stats:

Support Response Test Results

This test measures how quickly the host’s support team responds to your request. Lower is better. Learn more about the Support Response Test.

HostAverageBestWorst
MDDHosting0.11 h0.10 h0.20 hTest Results
GoDaddy0.12 h0.10 h0.30 hTest Results
Site50.28 h0.10 h0.80 hTest Results
StableHost0.37 h0.10 h1.70 hTest Results
InMotion Hosting0.94 h0.20 h2.30 hTest Results
Namecheap2.20 h0.10 h6.00 hTest Results
DreamHost2.79 h0.20 h11.00 hTest Results
Bluehost34.67 h0.10 h168.00 hTest Results
Yahoo Small Business50.89 h16.00 h124.00 hTest Results
HostGator53.40 h0.30 h168.00 hTest Results

HostGator performs miserably in the Support Response Time Test, with an average result of 53.4 hours. It's best result was 0.30 h but it has been as bad as 168.00 h. HostGator most recent result on Mar 22 was 0.30 h. HostGator's tech support had proven to be pretty slow - you can count on them taking about a day to respond to you. Things used to be faster before they were bought out by EIG.

Site5 performs impressively in the Support Response Time Test, with an average result of 0.28 hours. It's best result was 0.10 h but it has been as bad as 0.80 h. Site5 most recent result on Mar 22 was 0.30 h. Site5 has always responded to my support tickets in under an hour. That's pretty awesome. They're also one of the only hosts that emails you ahead of time about planned outages, and I appreciate being informed.

Let’s see how HostGator and Site5 compare in detail for their uptime stats: