HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?

HostGator is known for their unlimited web hosting and 24/7 tech support. They were founded in 2002 and now host over 9 million websites. Their data centers are located in Provo, Utah.

I have purchased a hosting plan on HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here is the plan information I chose:

Plan NameHatchling
Cost$8.95/month
Disk SpaceUnlimited
BandwidthUnlimited
Uptime Guarantee99.9%
Money Back Guarantee45 days
NotesSite was ready within minutes after I purchased.

On this page: Uptime | Speed | Support | Alternatives

Uptime Test

I use Pingdom to report website uptime. Pingdom is configured to make an HTTP request to the host every minute, and report if it is unreachable. It'll also report an error if the host takes longer than 30 seconds to respond (Yes, that's not actually down, but if your site takes that long to respond it is unusable in my opinion). Pingdom performs this test from at least 3 servers worldwide, and reports a problem if 2/3 servers do no respond. This test is important if you are concerned about the reliability of your web host (this is important!)    

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? Uptime Test Results

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? performs above average in the Web Hosting Uptime: Which Hosting Brands Are Best & Worst? Test, with an average result of 99.97 percent. It's best result was 100.000 % but it has been as bad as 97.500 %. HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? most recent result on Dec 9 was 100.000 %. Back in 2013 HostGator had several outages that lasted days. While I wasn't recording detailed stats at the time, I can vouch that it was a miserable experience. Many blame the lack of reliability on their new data center, which they made everyone move to after they were bought out by EIG. To be honest, HostGator's downhill performance was the reason I created this site (I was too annoyed by them to let them get away with it).

Let’s see if HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? is consistent in its uptime stats:

Recent Raw Results for HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?

Date Uptime Downtime Outages Avg Response Time
2018-12-09 100.000% 0 mins 0 769 ms
2018-12-08 100.000% 0 mins 0 768 ms
2018-12-07 100.000% 0 mins 0 827 ms
2018-12-06 100.000% 0 mins 0 797 ms
2018-12-05 100.000% 0 mins 0 802 ms
2018-12-04 100.000% 0 mins 0 809 ms
2018-12-03 100.000% 0 mins 0 806 ms
2018-12-02 100.000% 0 mins 0 862 ms
2018-12-01 100.000% 0 mins 0 810 ms
2018-11-30 100.000% 0 mins 0 864 ms
2018-11-29 100.000% 0 mins 0 801 ms
2018-11-28 100.000% 0 mins 0 840 ms
2018-11-27 100.000% 0 mins 0 780 ms
2018-11-26 100.000% 0 mins 0 768 ms
2018-11-25 100.000% 0 mins 0 769 ms
2018-11-24 100.000% 0 mins 0 798 ms
2018-11-23 100.000% 0 mins 0 780 ms
2018-11-22 100.000% 0 mins 0 783 ms
2018-11-21 100.000% 0 mins 0 779 ms
2018-11-20 100.000% 0 mins 0 775 ms
2018-11-19 100.000% 0 mins 0 806 ms
2018-11-18 100.000% 0 mins 0 824 ms
2018-11-17 100.000% 0 mins 0 797 ms
2018-11-16 100.000% 0 mins 0 843 ms
2018-11-15 100.000% 0 mins 0 825 ms
2018-11-14 100.000% 0 mins 0 753 ms
2018-11-13 100.000% 0 mins 0 713 ms
2018-11-12 100.000% 0 mins 0 816 ms
2018-11-11 100.000% 0 mins 0 742 ms
2018-11-10 100.000% 0 mins 0 703 ms
2018-11-09 100.000% 0 mins 0 736 ms
2018-11-08 100.000% 0 mins 0 717 ms
2018-11-07 100.000% 0 mins 0 671 ms
2018-11-06 100.000% 0 mins 0 739 ms
2018-11-05 100.000% 0 mins 0 682 ms
2018-11-03 100.000% 0 mins 0 694 ms
2018-11-02 100.000% 0 mins 0 624 ms
2018-11-01 100.000% 0 mins 0 680 ms
2018-10-31 100.000% 0 mins 0 662 ms
2018-10-30 100.000% 0 mins 0 640 ms
2018-10-29 100.000% 0 mins 0 588 ms
2018-10-28 100.000% 0 mins 0 523 ms
2018-10-27 100.000% 0 mins 0 521 ms
2018-10-26 100.000% 0 mins 0 539 ms
2018-10-25 100.000% 0 mins 0 511 ms
2018-10-24 99.000% 7 mins 1 540 ms
2018-10-23 100.000% 0 mins 0 574 ms
2018-10-22 100.000% 0 mins 0 571 ms
2018-10-21 100.000% 0 mins 0 548 ms
2018-10-20 100.000% 0 mins 0 626 ms
2018-10-19 100.000% 0 mins 0 642 ms
2018-10-18 100.000% 0 mins 0 643 ms
2018-10-17 100.000% 0 mins 0 660 ms
2018-10-16 100.000% 0 mins 0 670 ms
2018-10-15 100.000% 0 mins 0 636 ms
2018-10-14 100.000% 0 mins 0 660 ms
2018-10-13 100.000% 0 mins 0 615 ms
2018-10-12 100.000% 0 mins 0 670 ms
2018-10-11 100.000% 0 mins 0 650 ms
2018-10-10 100.000% 0 mins 0 655 ms

Page Speed Test

This test is performed by submitting a typical web page served on the host to WebPageTest and recording how long it takes to load. This test web page is 56 KB of HTML, 287 KB of JavaScript, 51 KB of CSS, and 1,128 KB of images (these are typical according to the HTTP Archive). WebPageTest (a 3rd-party, vendor-neutral organization) uses servers located in Virgina and California to measure the page load waterfall in the latest version of Chrome, on a very fast internet connection. The test is ran 5 times each, and the middle (median) result is what is counted from each location. Then the east coast and west coast times are averaged, which should eliminate any bias due to server location. We're interested in first page load, not the repeat/cached view. If you're really interested, I use the 'Load Time' measurement that's returned from WebPageTest for ranking page speed. I still collect other metrics such as TTFB (time to first byte), fully loaded time, and the speed index, in addition to server setting scores which are translated to grades. You can see these detailed values in the "Raw Results." This test is important if your site resembles a typical website and you're concerned about speed (which you should be!)   In September 2014 I updated this test to be more accurate, and you'll notice page speeds were a bit higher before then. The test used to be run only 3 times from one location using a simulated cable internet connection on Internet Explorer 11. The new method provides much more consistent results.

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? Page Speed Test Results

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? performs above average in the Web Hosting Speeds: Which Hosting Brands Are Best & Worst For Your Site? Test, with an average result of 2.79 seconds. It's best result was 2.00 s but it has been as bad as 15.02 s. HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? most recent result on Dec 10 was 2.00 s. Back in the day HostGator used to share a datacenter with SoftLayer - and they were lightning fast. Now that they made everyone transition to their own datacenter (after the EIG buyout), page speed has been worse, although not as bad as some other hosts here.

Let’s see if HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? is consistent in its page speed stats:

Recent Raw Results for HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
2018-12-09 Dulles, VA 2.7 0.7s 2.8s 1.1s A A F
2018-12-08 Dulles, VA 2.7 0.7s 2.8s 1.1s A A F
2018-12-07 Dulles, VA 2.6 0.5s 2.7s 1.0s A A F
2018-12-06 Dulles, VA 2.5 0.5s 2.6s 0.9s A A F
2018-12-05 Dulles, VA 2.5 0.5s 2.6s 0.9s A A F
2018-12-04 Dulles, VA 2.5 0.5s 2.6s 0.9s A A F
2018-12-03 Dulles, VA 2.5 0.5s 2.6s 0.9s A A F
2018-12-02 Dulles, VA 2.5 0.5s 2.6s 0.9s A A F
2018-12-01 Dulles, VA 2.5 0.5s 2.6s 0.9s A A F
2018-11-30 Dulles, VA 2.7 0.5s 2.8s 1.0s A A F
2018-11-29 Dulles, VA 2.7 0.5s 2.8s 1.0s A A F
2018-11-28 Dulles, VA 2.6 0.5s 2.6s 0.9s A A F
2018-11-27 Dulles, VA 2.6 0.5s 2.6s 0.9s A A F
2018-11-26 Dulles, VA 2.5 0.4s 2.6s 0.9s A A F
2018-11-25 Dulles, VA 2.6 0.5s 2.7s 1.0s A A F
2018-11-24 Dulles, VA 2.6 0.5s 2.7s 1.0s A A F
2018-11-23 Dulles, VA 2.6 0.4s 2.7s 1.0s A A F
2018-11-22 Dulles, VA 2.6 0.4s 2.7s 1.0s A A F
2018-11-21 Dulles, VA 2.7 0.5s 2.8s 1.0s A A F
2018-11-20 Dulles, VA 2.5 0.4s 2.5s 0.9s A A F
2018-11-19 Dulles, VA 2.5 0.4s 2.5s 0.9s A A F
2018-11-18 Dulles, VA 2.5 0.4s 2.6s 0.9s A A F
2018-11-17 Dulles, VA 2.5 0.4s 2.6s 0.9s A A F
2018-11-16 Dulles, VA 2.7 0.5s 2.9s 1.1s A A F
2018-11-15 Dulles, VA 2.7 0.5s 2.9s 1.1s A A F
2018-11-14 Dulles, VA 2.6 0.5s 2.7s 1.0s A A F
2018-11-13 Dulles, VA 2.6 0.5s 2.7s 1.0s A A F
2018-11-12 Dulles, VA 2.6 0.4s 2.7s 0.9s A A F
2018-11-11 Dulles, VA 2.6 0.4s 2.7s 0.9s A A F
2018-11-10 Dulles, VA 2.5 0.4s 2.7s 0.9s A A F
2018-11-09 Dulles, VA 2.5 0.4s 2.7s 0.9s A A F
2018-11-08 Dulles, VA 2.9 0.6s 3.0s 1.2s A A F
2018-11-07 Dulles, VA 2.9 0.6s 3.0s 1.2s A A F
2018-11-06 Dulles, VA 2.9 0.5s 3.0s 1.1s A A F
2018-11-05 Dulles, VA 2.9 0.5s 3.0s 1.1s A A F
2018-11-04 Dulles, VA 2.4 0.4s 2.5s 0.9s A A F
2018-11-03 Dulles, VA 2.4 0.4s 2.5s 0.9s A A F
2018-11-02 Dulles, VA 2.5 0.4s 2.6s 0.9s A A F
2018-11-01 Dulles, VA 2.5 0.4s 2.6s 0.9s A A F
2018-10-31 Dulles, VA 2.4 0.4s 2.5s 0.9s A A F
2018-10-30 Dulles, VA 2.4 0.4s 2.5s 0.9s A A F
2018-10-29 Dulles, VA 2.5 0.4s 2.6s 1.0s A A F
2018-10-28 Dulles, VA 2.5 0.4s 2.6s 1.0s A A F
2018-10-27 Dulles, VA 2.5 0.4s 2.5s 0.8s A A F
2018-10-26 Dulles, VA 2.5 0.4s 2.5s 0.8s A A F
2018-10-25 Dulles, VA 2.5 0.4s 2.6s 0.8s A A F
2018-10-24 Dulles, VA 2.5 0.4s 2.6s 0.8s A A F
2018-10-23 Dulles, VA 2.8 0.7s 2.9s 1.2s A A F
2018-10-22 Dulles, VA 2.8 0.7s 2.9s 1.2s A A F
2018-10-21 Dulles, VA 2.5 0.4s 2.6s 1.0s A A F
2018-10-20 Dulles, VA 2.5 0.1s 2.6s 0.9s A A F
2018-10-19 Dulles, VA 2.5 0.1s 2.6s 0.9s A A F
2018-04-05 Dulles, VA 3.1 0.3s 3.2s 0.9s A A F
2018-04-05 San Jose, CA 2.4 0.3s 2.5s 0.7s A A F
2018-04-04 Dulles, VA 2.9 0.5s 3.1s 1.1s A A F
2018-04-04 San Jose, CA 2.4 0.3s 2.5s 0.8s A A F
2018-04-03 Dulles, VA 2.4 0.3s 2.5s 0.8s A A F
2018-04-03 San Jose, CA 2.4 0.3s 2.5s 0.7s A A F
2018-04-02 Dulles, VA 2.5 0.4s 2.6s 0.9s A A F
2018-04-02 San Jose, CA 2.4 0.3s 2.5s 0.7s A A F

Does HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? Suck?

Some people may think HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? sucks. Here are some real benchmarks to show you HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?‘s speed, reliability, and support – so you can see if they really do suck.

Is HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? slow?

This test measures the total time it takes to load a standard web page. Lower is better.  Learn more about the Page Speed Test.

HostAverageBestWorst
HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?2.79 s2.00 s15.02 sTest Results
StableHost2.84 s0.00 s12.29 sTest Results
GoDaddy2.90 s0.31 s37.97 sTest Results
DreamHost: How Good (Or Bad!) Is Their Hosting Speed & Uptime?2.99 s0.00 s21.25 sTest Results
Bluehost3.01 s0.00 s9.17 sTest Results
MDDHosting: How Good (Or Bad!) Is Hosting Speed & Uptime?3.04 s2.00 s74.96 sTest Results
InMotion Hosting: How Good (Or Bad!) Is Hosting Speed & Uptime?3.09 s0.00 s14.12 sTest Results
Namecheap: How Good (Or Bad!) Is Hosting Speed & Uptime?3.12 s2.00 s72.71 sTest Results
Site5: How Good (Or Bad!) Is Hosting Speed & Uptime?3.24 s0.25 s46.29 sTest Results
Yahoo Small Business: How Good (Or Bad!) Is Hosting Speed & Uptime?3.98 s2.00 s60.96 sTest Results

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? performs above average in the Web Hosting Speeds: Which Hosting Brands Are Best & Worst For Your Site? Test, with an average result of 2.79 seconds. It's best result was 2.00 s but it has been as bad as 15.02 s. HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? most recent result on Dec 10 was 2.00 s. Back in the day HostGator used to share a datacenter with SoftLayer - and they were lightning fast. Now that they made everyone transition to their own datacenter (after the EIG buyout), page speed has been worse, although not as bad as some other hosts here.

Let’s take a look at some of the times that HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? had some poor page speed performance:

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
None found!

Is HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? unreliable?

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

HostAverageBestWorst
HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?99.970 %100.000 %97.500 %Test Results
GoDaddy99.970 %100.000 %94.720 %Test Results
Bluehost99.940 %100.000 %84.930 %Test Results
Namecheap: How Good (Or Bad!) Is Hosting Speed & Uptime?99.940 %100.000 %92.000 %Test Results
StableHost99.920 %100.000 %73.000 %Test Results
MDDHosting: How Good (Or Bad!) Is Hosting Speed & Uptime?99.870 %100.000 %64.580 %Test Results
Yahoo Small Business: How Good (Or Bad!) Is Hosting Speed & Uptime?99.850 %100.000 %82.780 %Test Results
Site5: How Good (Or Bad!) Is Hosting Speed & Uptime?99.820 %100.000 %50.690 %Test Results
InMotion Hosting: How Good (Or Bad!) Is Hosting Speed & Uptime?99.600 %100.000 %0.000 %Test Results
DreamHost: How Good (Or Bad!) Is Their Hosting Speed & Uptime?83.360 %100.000 %0.000 %Test Results

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? performs stellar in the Web Hosting Uptime: Which Hosting Brands Are Best & Worst? Test, with an average result of 99.97 percent. It's best result was 100.000 % but it has been as bad as 97.500 %. HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? most recent result on Dec 9 was 100.000 %. Back in 2013 HostGator had several outages that lasted days. While I wasn't recording detailed stats at the time, I can vouch that it was a miserable experience. Many blame the lack of reliability on their new data center, which they made everyone move to after they were bought out by EIG. To be honest, HostGator's downhill performance was the reason I created this site (I was too annoyed by them to let them get away with it).

Let’s take a look at some of the times that HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? had some poor uptime performance

Date Uptime Downtime Outages Avg Response Time
2018-10-24 99.000% 7 mins 1 540 ms

Does HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? have poor customer service?

This test measures how quickly the host’s support team responds to your request. Lower is better. Learn more about the Support Response Test.

HostAverageBestWorst
MDDHosting: How Good (Or Bad!) Is Hosting Speed & Uptime?0.11 h0.10 h0.20 hTest Results
GoDaddy0.12 h0.10 h0.30 hTest Results
Site5: How Good (Or Bad!) Is Hosting Speed & Uptime?0.28 h0.10 h0.80 hTest Results
StableHost0.37 h0.10 h1.70 hTest Results
InMotion Hosting: How Good (Or Bad!) Is Hosting Speed & Uptime?0.94 h0.20 h2.30 hTest Results
Namecheap: How Good (Or Bad!) Is Hosting Speed & Uptime?2.20 h0.10 h6.00 hTest Results
DreamHost: How Good (Or Bad!) Is Their Hosting Speed & Uptime?2.79 h0.20 h11.00 hTest Results
Bluehost34.67 h0.10 h168.00 hTest Results
Yahoo Small Business: How Good (Or Bad!) Is Hosting Speed & Uptime?50.89 h16.00 h124.00 hTest Results
HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?53.40 h0.30 h168.00 hTest Results

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? performs pretty poorly in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 53.4 hours. It's best result was 0.30 h but it has been as bad as 168.00 h. HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? most recent result on Mar 22 was 0.30 h. HostGator's tech support had proven to be pretty slow - you can count on them taking about a day to respond to you. Things used to be faster before they were bought out by EIG.

Let’s take a look at some of the times that HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? had some poor support response performance:

Date Support Ticket Submitted Support Ticket Resolved Response Time
2015-02-24 Feb 24, 3:28am Over 7 days 168.0 hours
2015-01-27 Jan 27, 5:54am Feb 1, 12:46pm 126.9 hours
2014-11-28 Nov 28, 4:33pm Dec 2, 4:18am 83.7 hours
2014-10-26 Oct 26, 10:55am Oct 28, 12:13am 37.0 hours
2014-09-06 Sept 6, 6:46pm Sept 7, 5:48am 23.0 hours
2014-08-09 Aug 9, 2:46pm Aug 10, 3:18pm 24.5 hours
2014-07-12 July 13, 2:07pm July 14, 7:03am 16.9 hours

Still think HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? sucks?

I’ve presented you with lots of data that will show you whether or not HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? sucks. So, what do you think? Are they reliable, fast, and helpful? If not, consider these HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? alternatives.

Support Response Test

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me. This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!  

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? Support Response Test Results

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? performs under par in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 53.4 hours. It's best result was 0.30 h but it has been as bad as 168.00 h. HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? most recent result on Mar 22 was 0.30 h. HostGator's tech support had proven to be pretty slow - you can count on them taking about a day to respond to you. Things used to be faster before they were bought out by EIG.

Let’s see if HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? is consistent in its support response stats:

Recent Raw Results for HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22 Mar 10, 4:19pm Mar 10, 4:34pm 0.3 hours
2015-02-24 Feb 24, 3:28am Over 7 days 168.0 hours
2015-01-27 Jan 27, 5:54am Feb 1, 12:46pm 126.9 hours
2014-12-20 Dec 20, 2:51pm Dec 20, 3:10pm 0.3 hours
2014-11-28 Nov 28, 4:33pm Dec 2, 4:18am 83.7 hours
2014-10-26 Oct 26, 10:55am Oct 28, 12:13am 37.0 hours
2014-09-06 Sept 6, 6:46pm Sept 7, 5:48am 23.0 hours
2014-08-09 Aug 9, 2:46pm Aug 10, 3:18pm 24.5 hours
2014-07-12 July 13, 2:07pm July 14, 7:03am 16.9 hours

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? Alternatives: Better speed, reliability, and support

Are you having problems with HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?? It’s not uncommon to want to change to a better host if your current host has issues with being slow, down, or unsupportive. Let’s see if we can find a HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? competitor that has better uptime, faster load times, and speedier support.

Hosts faster than HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?

This test measures the total time it takes to load a standard web page. Lower is better. Learn more about the Page Speed Test.

If HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? is having page speed problems, consider these alternative hosts that score better:

HostAverageBestWorst
HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?2.79 s2.00 s15.02 sTest Results

Hosts more reliable than HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

If HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? is having uptime problems, consider these alternative hosts that score better:

HostAverageBestWorst
HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?99.970 %100.000 %97.500 %Test Results

Hosts more helpful than HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?

This test measures how quickly the host’s support team responds to your request. Lower is better. Learn more about the Support Response Test.

If HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? is having support response problems, consider these alternative hosts that score better:

HostAverageBestWorst
MDDHosting: How Good (Or Bad!) Is Hosting Speed & Uptime?0.11 h0.10 h0.20 hTest Results
GoDaddy0.12 h0.10 h0.30 hTest Results
Site5: How Good (Or Bad!) Is Hosting Speed & Uptime?0.28 h0.10 h0.80 hTest Results
StableHost0.37 h0.10 h1.70 hTest Results
InMotion Hosting: How Good (Or Bad!) Is Hosting Speed & Uptime?0.94 h0.20 h2.30 hTest Results
Namecheap: How Good (Or Bad!) Is Hosting Speed & Uptime?2.20 h0.10 h6.00 hTest Results
DreamHost: How Good (Or Bad!) Is Their Hosting Speed & Uptime?2.79 h0.20 h11.00 hTest Results
Bluehost34.67 h0.10 h168.00 hTest Results
Yahoo Small Business: How Good (Or Bad!) Is Hosting Speed & Uptime?50.89 h16.00 h124.00 hTest Results
HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?53.40 h0.30 h168.00 hTest Results

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? vs Other Hosts