Web Hosting Reviews Driven by Data, Not Dollars

I'm disgusted with fake webhosting "reviews." Since 2014, I've been tracking the results of real-life performance tests for downtime, speed & support at the world's most popular web hosting companies. You'll be shocked by the results...

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

Overall Support Response Comparison

MDDHosting performs incredibly in the Support Response test, with an average result of 0.1 hours. Its best run was 0.1 h, but has been as bad as 0.2 h. MDDHosting's most recent result on Mar 2016 was 0.1 hours.

GoDaddy performs stellar in the Support Response test, with an average result of 0.1 hours. Its best run was 0.1 h, but has been as bad as 0.3 h. GoDaddy's most recent result on Mar 2016 was 0.1 hours. GoDaddy is the only host that doesn't offer email support. At first I thought this horrendous - I waiting on hold on the phone. But from the times I've called, they're usually pretty quick to get to me. I'm okay with their customer service.

Site5 performs incredibly in the Support Response test, with an average result of 0.3 hours. Its best run was 0.1 h, but has been as bad as 0.8 h. Site5's most recent result on Mar 2016 was 0.3 hours. Site5 has always responded to my support tickets in under an hour. That's pretty awesome. They're also one of the only hosts that emails you ahead of time about planned outages, and I appreciate being informed.

StableHost performs great in the Support Response test, with an average result of 0.4 hours. Its best run was 0.1 h, but has been as bad as 1.7 h. StableHost's most recent result on Mar 2016 was 0.2 hours. Stablehost's tech team is top notch not just in their speed and uptime knowledge, but in their response time too. You can count on the fact that Stablehost will get back to you within a couple hours - and most likely a few minutes.

InMotion Hosting performs incredibly in the Support Response test, with an average result of 0.9 hours. Its best run was 0.2 h, but has been as bad as 2.3 h. InMotion Hosting's most recent result on Mar 2016 was 0.2 hours. Typically InMotion's tech support will get back to you within 3 hours, regardless of the time of day. That's key when you need assistance with your site.

Recent Raw Results from Mar 2016

Host Support Ticket Submitted Support Ticket Resolved Response Time
BluehostMar 10, 4:18pmOver 7 days168.0 hours
DreamHostMar 10, 4:29pmMar 10, 5:42pm1.3 hours
GoDaddyMar 10, 4:34pmMar 10, 4:35pm0.1 hours
HostGatorMar 10, 4:19pmMar 10, 4:34pm0.3 hours
InMotion HostingMar 10, 4:18pmMar 10, 4:29pm0.2 hours
MDDHostingMar 10, 4:31pmMar 10, 4:32pm0.1 hours
NamecheapMar 10, 4:21pmMar 10, 6:30pm2.2 hours
Site5Mar 10, 4:31pmMar 10, 4:45pm0.3 hours
StableHostMar 10, 2:47pmMar 10, 2:56pm0.2 hours
Yahoo Small BusinessMar 10, 4:28pmMar 11, 8:14am16.0 hours