Web Hosting Support Response Time: Which Hosts Are Best & Worst?

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me. This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!  

HostAverageBestWorst
MDDHosting: How Good (Or Bad!) Is Hosting Speed & Uptime?0.11 h0.10 h0.20 hTest Results
GoDaddy0.12 h0.10 h0.30 hTest Results
Site5: How Good (Or Bad!) Is Hosting Speed & Uptime?0.28 h0.10 h0.80 hTest Results
StableHost0.37 h0.10 h1.70 hTest Results
InMotion Hosting: How Good (Or Bad!) Is Hosting Speed & Uptime?0.94 h0.20 h2.30 hTest Results
Namecheap: How Good (Or Bad!) Is Hosting Speed & Uptime?2.20 h0.10 h6.00 hTest Results
DreamHost: How Good (Or Bad!) Is Their Hosting Speed & Uptime?2.79 h0.20 h11.00 hTest Results
Bluehost34.67 h0.10 h168.00 hTest Results
Yahoo Small Business: How Good (Or Bad!) Is Hosting Speed & Uptime?50.89 h16.00 h124.00 hTest Results
HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed?53.40 h0.30 h168.00 hTest Results

MDDHosting: How Good (Or Bad!) Is Hosting Speed & Uptime? performs incredibly in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 0.11 hours. It's best result was 0.10 h but it has been as bad as 0.20 h. MDDHosting: How Good (Or Bad!) Is Hosting Speed & Uptime? most recent result on Mar 22 was 0.10 h.

GoDaddy performs great in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 0.12 hours. It's best result was 0.10 h but it has been as bad as 0.30 h. GoDaddy most recent result on Mar 22 was 0.10 h. GoDaddy is the only host that doesn't offer email support. At first I thought this horrendous - I waiting on hold on the phone. But from the times I've called, they're usually pretty quick to get to me. I'm okay with their customer service.

Site5: How Good (Or Bad!) Is Hosting Speed & Uptime? performs impressively in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 0.28 hours. It's best result was 0.10 h but it has been as bad as 0.80 h. Site5: How Good (Or Bad!) Is Hosting Speed & Uptime? most recent result on Mar 22 was 0.30 h. Site5 has always responded to my support tickets in under an hour. That's pretty awesome. They're also one of the only hosts that emails you ahead of time about planned outages, and I appreciate being informed.

StableHost performs impressively in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 0.37 hours. It's best result was 0.10 h but it has been as bad as 1.70 h. StableHost most recent result on Mar 22 was 0.20 h. Stablehost's tech team is top notch not just in their speed and uptime knowledge, but in their response time too. You can count on the fact that Stablehost will get back to you within a couple hours - and most likely a few minutes.

InMotion Hosting: How Good (Or Bad!) Is Hosting Speed & Uptime? performs above average in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 0.94 hours. It's best result was 0.20 h but it has been as bad as 2.30 h. InMotion Hosting: How Good (Or Bad!) Is Hosting Speed & Uptime? most recent result on Mar 22 was 0.20 h. Typically InMotion's tech support will get back to you within 3 hours, regardless of the time of day. That's key when you need assistance with your site.

Namecheap: How Good (Or Bad!) Is Hosting Speed & Uptime? performs okay in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 2.2 hours. It's best result was 0.10 h but it has been as bad as 6.00 h. Namecheap: How Good (Or Bad!) Is Hosting Speed & Uptime? most recent result on Mar 22 was 2.20 h. Something I like about Namecheap is their honesty. While most hosts hide the fact that they oversell (put more customers onto one server than it can handle), Namecheap admits they do it. They explain that not only is it the only way for a host to survive (profitably), but usually it's fine because 99% of websites don't get that much traffic (and aren't using all the resources they're allocated). Thanks for telling the truth, Namecheap.

DreamHost: How Good (Or Bad!) Is Their Hosting Speed & Uptime? performs alright in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 2.79 hours. It's best result was 0.20 h but it has been as bad as 11.00 h. DreamHost: How Good (Or Bad!) Is Their Hosting Speed & Uptime? most recent result on Mar 22 was 1.30 h. Dreamhost will usually get back to you within an hour, although that's not always the case. Regardless their support is average.

Bluehost performs miserably in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 34.67 hours. It's best result was 0.10 h but it has been as bad as 168.00 h. Bluehost most recent result on Mar 22 was 168.00 h. Bluehost is pretty inconsistent in its response times. I've seen instances where they get back to you in minutes, and other times I've had to wait days.

Yahoo Small Business: How Good (Or Bad!) Is Hosting Speed & Uptime? performs under par in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 50.89 hours. It's best result was 16.00 h but it has been as bad as 124.00 h. Yahoo Small Business: How Good (Or Bad!) Is Hosting Speed & Uptime? most recent result on Mar 22 was 16.00 h. If you feel like being ignored, send a support ticket to Yahoo's team. Almost 3 days to get a response from one of them. What if my site had been down? I'd recommend a more caring host.

HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? performs pretty poorly in the Web Hosting Support Response Time: Which Hosts Are Best & Worst? Test, with an average result of 53.4 hours. It's best result was 0.30 h but it has been as bad as 168.00 h. HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? most recent result on Mar 22 was 0.30 h. HostGator's tech support had proven to be pretty slow - you can count on them taking about a day to respond to you. Things used to be faster before they were bought out by EIG.

Recent Raw Results from Mar 22

Date Support Ticket Submitted Support Ticket Resolved Response Time
Bluehost Mar 10, 4:18pm Over 7 days 168.0 h
InMotion Hosting: How Good (Or Bad!) Is Hosting Speed & Uptime? Mar 10, 4:18pm Mar 10, 4:29pm 0.2 h
HostGator: How Good (Or Bad!) Is Their Uptime & Hosting Speed? Mar 10, 4:19pm Mar 10, 4:34pm 0.3 h
GoDaddy Mar 10, 4:34pm Mar 10, 4:35pm 0.1 h
Namecheap: How Good (Or Bad!) Is Hosting Speed & Uptime? Mar 10, 4:21pm Mar 10, 6:30pm 2.2 h
StableHost Mar 10, 2:47pm Mar 10, 2:56pm 0.2 h
Yahoo Small Business: How Good (Or Bad!) Is Hosting Speed & Uptime? Mar 10, 4:28pm Mar 11, 8:14am 16.0 h
DreamHost: How Good (Or Bad!) Is Their Hosting Speed & Uptime? Mar 10, 4:29pm Mar 10, 5:42pm 1.3 h
Site5: How Good (Or Bad!) Is Hosting Speed & Uptime? Mar 10, 4:31pm Mar 10, 4:45pm 0.3 h
MDDHosting: How Good (Or Bad!) Is Hosting Speed & Uptime? Mar 10, 4:31pm Mar 10, 4:32pm 0.1 h