Web Hosting Reviews Driven by Data, Not Dollars

I'm disgusted with fake webhosting "reviews." Since 2014, I've been tracking the results of real-life performance tests for downtime, speed & support at the world's most popular web hosting companies. You'll be shocked by the results...

Site5 Review and Stats

Site5 claims to be the "pros" when it comes to web hosting. They pride themselves on a custom control panel, 24/7 support, and data center locations all over the world. They've been around since 1999.

I have purchased a hosting plan on Site5 and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameHostPro
Cost$10.95/month
Disk SpaceUnlimited
BandwidthUnlimited
Uptime Guarantee99.9%
Money-Back Guarantee45 days
NotesSite was ready within minutes after I purchased, although DNS didn't work for about 30 minutes (even after it had propagated).

On this page: Uptime | Speed | Support | Alternatives

Uptime Test

This test is performed by measuring the % uptime of a host. Higher is better.

I use Pingdom to report website uptime. Pingdom is configured to make an HTTP request to the host every minute, and report if it is unreachable. It'll also report an error if the host takes longer than 30 seconds to respond (Yes, that's not actually down, but if your site takes that long to respond it is unusable in my opinion). Pingdom performs this test from at least 3 servers worldwide, and reports a problem if 2/3 servers do no respond.

This test is important if you are concerned about the reliability of your web host (this is important!)

Measuring uptime with Pingdom

Site5 Uptime Test Results

Site5 performs pretty poorly in the Uptime test, with an average result of 99.74 percent. Its best run was 100.00 %, but has been as bad as 50.69 %. Site5's most recent result on Aug 15 was 100.00 percent. Honestly, I expected Site5 to have better reliability. They've had a couple instances where my site was down for multiple hours, and that has ruined their overall average. But day-to-day they still have minor outages that annoy me.

Let's see if Site5 is consistent in its uptime stats:

Recent Raw Results for Site5

Date Uptime Downtime Outages Avg Response Time
2017-08-15100.000 %0 mins0540 ms
2017-08-14100.000 %0 mins0584 ms
2017-08-13100.000 %0 mins0538 ms
2017-08-12100.000 %0 mins0550 ms
2017-08-11100.000 %0 mins0562 ms
2017-08-10100.000 %0 mins0557 ms
2017-08-09100.000 %0 mins0566 ms
2017-08-08100.000 %0 mins0581 ms
2017-08-07100.000 %0 mins0571 ms
2017-08-06100.000 %0 mins0577 ms
2017-08-05100.000 %0 mins0628 ms
2017-08-04100.000 %0 mins0631 ms
2017-08-03100.000 %0 mins0565 ms
2017-08-02100.000 %0 mins0568 ms
2017-08-01100.000 %0 mins0589 ms
2017-07-3199.931 %1 mins1586 ms
2017-07-30100.000 %0 mins0573 ms
2017-07-29100.000 %0 mins0540 ms
2017-07-28100.000 %0 mins0544 ms
2017-07-27100.000 %0 mins0577 ms
2017-07-26100.000 %0 mins0577 ms
2017-07-25100.000 %0 mins0585 ms
2017-07-24100.000 %0 mins0570 ms
2017-07-23100.000 %0 mins0542 ms
2017-07-22100.000 %0 mins0531 ms
2017-07-21100.000 %0 mins0572 ms
2017-07-20100.000 %0 mins0571 ms
2017-07-19100.000 %0 mins0555 ms
2017-07-18100.000 %0 mins0584 ms
2017-07-17100.000 %0 mins0521 ms
2017-07-16100.000 %0 mins0541 ms
2017-07-15100.000 %0 mins0520 ms
2017-07-14100.000 %0 mins0530 ms
2017-07-13100.000 %0 mins0506 ms
2017-07-12100.000 %0 mins0466 ms
2017-07-11100.000 %0 mins0488 ms
2017-07-10100.000 %0 mins0469 ms
2017-07-09100.000 %0 mins0488 ms
2017-07-08100.000 %0 mins0511 ms
2017-07-07100.000 %0 mins0530 ms
2017-07-06100.000 %0 mins0537 ms
2017-07-05100.000 %0 mins0521 ms
2017-07-04100.000 %0 mins0516 ms
2017-07-03100.000 %0 mins0506 ms
2017-07-02100.000 %0 mins0470 ms
2017-07-01100.000 %0 mins0468 ms
2017-06-30100.000 %0 mins0467 ms
2017-06-29100.000 %0 mins0459 ms
2017-06-28100.000 %0 mins0497 ms
2017-06-27100.000 %0 mins0504 ms
2017-06-26100.000 %0 mins0492 ms
2017-06-25100.000 %0 mins0488 ms
2017-06-24100.000 %0 mins0472 ms
2017-06-23100.000 %0 mins0505 ms
2017-06-22100.000 %0 mins0534 ms
2017-06-21100.000 %0 mins0519 ms
2017-06-20100.000 %0 mins0491 ms
2017-06-19100.000 %0 mins0505 ms
2017-06-18100.000 %0 mins0521 ms
2017-06-17100.000 %0 mins0526 ms

Page Speed Test

This test measures the total time it takes to load a standard web page. Lower is better.

This test is performed by submitting a typical web page served on the host to WebPageTest and recording how long it takes to load. This test web page is 56 KB of HTML, 287 KB of JavaScript, 51 KB of CSS, and 1,128 KB of images (these are typical according to the HTTP Archive). WebPageTest (a 3rd-party, vendor-neutral organization) uses servers located in Virgina and California to measure the page load waterfall in the latest version of Chrome, on a very fast internet connection. The test is ran 5 times each, and the middle (median) result is what is counted from each location. Then the east coast and west coast times are averaged, which should eliminate any bias due to server location. We're interested in first page load, not the repeat/cached view.

If you're really interested, I use the 'Load Time' measurement that's returned from WebPageTest for ranking page speed. I still collect other metrics such as TTFB (time to first byte), fully loaded time, and the speed index, in addition to server setting scores which are translated to grades. You can see these detailed values in the "Raw Results."

This test is important if your site resembles a typical website and you're concerned about speed (which you should be!)

Measuring page speed with WebPageTest.org


In September 2014 I updated this test to be more accurate, and you'll notice page speeds were a bit higher before then. The test used to be run only 3 times from one location using a simulated cable internet connection on Internet Explorer 11. The new method provides much more consistent results.

Site5 Page Speed Test Results

Site5 performs okay in the Page Speed test, with an average result of 3.41 seconds. Its best run was 0.25 s, but has been as bad as 46.28 s. Site5's most recent result on Aug 16 was 3.04 seconds. For the most part, Site5 has decent response times. They could make things load faster if they compressed resources and set caching headers, but at least connections are efficient.

Let's see if Site5 is consistent in its page speed stats:

Recent Raw Results for Site5

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
2017-08-16Dulles, VA3.2s0.4s3.3s1.3sAFA
2017-08-16San Jose, CA2.8s0.4s3.0s1.8sAFA
2017-08-15Dulles, VA3.3s0.4s3.4s2.0sAFA
2017-08-15San Jose, CA2.9s0.4s2.9s1.5sAFA
2017-08-14Dulles, VA3.4s0.4s3.5s1.6sAFA
2017-08-14San Jose, CA2.8s0.4s3.0s1.8sAFA
2017-08-13Dulles, VA3.5s0.4s3.7s2.1sAFA
2017-08-13San Jose, CA2.9s0.4s2.9s1.4sAFA
2017-08-12Dulles, VA3.8s0.4s3.9s1.7sAFA
2017-08-12San Jose, CA2.9s0.4s3.0s2.0sAFA
2017-08-11Dulles, VA3.2s0.5s3.3s1.7sAFA
2017-08-11San Jose, CA2.9s0.4s3.0s1.9sAFA
2017-08-10Dulles, VA3.0s0.4s3.1s1.5sAFA
2017-08-10San Jose, CA2.9s0.4s3.0s1.8sAFA
2017-08-09Dulles, VA3.5s0.4s3.6s1.5sAFA
2017-08-09San Jose, CA2.8s0.4s2.9s1.8sAFA
2017-08-08Dulles, VA5.1s0.5s5.3s1.7sAFA
2017-08-08San Jose, CA2.9s0.4s2.9s1.4sAFA
2017-08-07Dulles, VA3.1s0.5s3.2s1.8sAFA
2017-08-07San Jose, CA2.9s0.4s3.0s1.8sAFA
2017-08-06Dulles, VA3.2s0.4s3.3s1.9sAFA
2017-08-06San Jose, CA2.8s0.4s3.0s1.8sAFA
2017-08-05Dulles, VA3.1s0.4s3.2s1.9sAFA
2017-08-05San Jose, CA2.9s0.4s3.0s1.8sAFA
2017-08-04Dulles, VA3.9s0.5s4.1s2.2sAFA
2017-08-04San Jose, CA2.8s0.4s3.0s1.8sAFA
2017-08-03Dulles, VA3.5s0.4s3.6s2.0sAFA
2017-08-03San Jose, CA2.9s0.4s3.0s1.8sAFA
2017-08-02Dulles, VA3.1s0.4s3.2s1.5sAFA
2017-08-02San Jose, CA2.9s0.4s3.0s1.7sAFA
2017-08-01Dulles, VA3.2s0.4s3.3s1.6sAFA
2017-08-01San Jose, CA2.9s0.4s2.9s1.7sAFA
2017-07-31Dulles, VA3.2s0.5s3.6s1.7sAFA
2017-07-31San Jose, CA2.8s0.4s3.0s1.8sAFA
2017-07-30Dulles, VA3.0s0.5s3.1s1.5sAFA
2017-07-30San Jose, CA2.8s0.4s3.0s1.5sAFA
2017-07-29Dulles, VA2.9s0.4s3.0s1.8sAFA
2017-07-29San Jose, CA2.9s0.4s2.9s1.7sAFA
2017-07-28Dulles, VA3.0s0.4s3.1s1.5sAFA
2017-07-28San Jose, CA2.9s0.4s3.0s1.8sAFA
2017-07-27Dulles, VA3.4s0.4s3.5s1.8sAFA
2017-07-27San Jose, CA2.9s0.4s3.0s1.8sAFA
2017-07-26Dulles, VA3.5s0.5s3.6s2.2sAFA
2017-07-26San Jose, CA2.8s0.4s3.0s1.8sAFA
2017-07-25Dulles, VA3.3s0.4s3.4s1.7sAFA
2017-07-25San Jose, CA2.8s0.4s3.0s1.9sAFA
2017-07-24Dulles, VA3.2s0.4s3.3s1.7sAFA
2017-07-24San Jose, CA2.8s0.4s2.9s1.8sAFA
2017-07-23Dulles, VA4.4s0.6s4.7s3.0sAFA
2017-07-23San Jose, CA2.9s0.4s3.0s1.9sAFA
2017-07-22Dulles, VA3.2s0.4s3.3s1.8sAFA
2017-07-22San Jose, CA2.9s0.4s3.0s1.8sAFA
2017-07-21Dulles, VA3.1s0.4s3.2s1.6sAFA
2017-07-21San Jose, CA2.8s0.4s2.9s1.8sAFA
2017-07-20Dulles, VA3.6s0.5s3.7s2.3sAFA
2017-07-20San Jose, CA2.8s0.4s3.0s1.9sAFA
2017-07-19Dulles, VA3.4s0.5s3.5s1.5sAFA
2017-07-19San Jose, CA2.9s0.4s3.0s1.7sAFA
2017-07-18Dulles, VA3.1s0.4s3.2s1.9sAFA
2017-07-18San Jose, CA2.8s0.4s3.0s1.8sAFA

Does Site5 Suck?

Some people may think Site5 sucks. Here are some real benchmarks to show you Site5's speed, reliability, and support - so you can see if they really do suck.

Is Site5 slow?

This test measures the total time it takes to load a standard web page. Lower is better. Learn more about the Page Speed Test.

Site5 performs okay in the Page Speed test, with an average result of 3.41 seconds. Its best run was 0.25 s, but has been as bad as 46.28 s. Site5's most recent result on Aug 16 was 3.04 seconds. For the most part, Site5 has decent response times. They could make things load faster if they compressed resources and set caching headers, but at least connections are efficient.

Let's take a look at some of the times that Site5 had some poor page speed performance:

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
2017-08-08Dulles, VA5.1s0.5s5.3s1.7sAFA
2017-07-23Dulles, VA4.4s0.6s4.7s3.0sAFA

Is Site5 unreliable?

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

Site5 performs miserably in the Uptime test, with an average result of 99.74 percent. Its best run was 100.00 %, but has been as bad as 50.69 %. Site5's most recent result on Aug 15 was 100.00 percent. Honestly, I expected Site5 to have better reliability. They've had a couple instances where my site was down for multiple hours, and that has ruined their overall average. But day-to-day they still have minor outages that annoy me.

Let's take a look at some of the times that Site5 had some poor uptime performance:

Date Uptime Downtime Outages Avg Response Time
None found!

Does Site5's have poor customer service?

This test measures how quickly the host's support team responds to your request. Lower is better. Learn more about the Support Response Test.

Site5 performs incredibly in the Support Response test, with an average result of 0.3 hours. Its best run was 0.1 h, but has been as bad as 0.8 h. Site5's most recent result on Mar 2016 was 0.3 hours. Site5 has always responded to my support tickets in under an hour. That's pretty awesome. They're also one of the only hosts that emails you ahead of time about planned outages, and I appreciate being informed.

Let's take a look at some of the times that Site5 had some poor support response performance:

Date Support Ticket Submitted Support Ticket Resolved Response Time
None found!

Still think Site5 sucks?

I've presented you with lots of data that will show you whether or not Site5 sucks. So, what do you think? Are they reliable, fast, and helpful? If not, consider these Site5 alternatives.

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

Site5 Support Response Test Results

Site5 performs above average in the Support Response test, with an average result of 0.3 hours. Its best run was 0.1 h, but has been as bad as 0.8 h. Site5's most recent result on Mar 2016 was 0.3 hours. Site5 has always responded to my support tickets in under an hour. That's pretty awesome. They're also one of the only hosts that emails you ahead of time about planned outages, and I appreciate being informed.

Let's see if Site5 is consistent in its support response stats:

Recent Raw Results for Site5

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:31pmMar 10, 4:45pm0.3 hours
2015-02-24Feb 24, 3:40amFeb 24, 3:46am0.1 hours
2015-01-27Jan 27, 6:05amJan 27, 6:13am0.1 hours
2014-12-20Dec 20, 3:03pmDec 20, 3:18pm0.3 hours
2014-11-28Nov 28, 4:48pmNov 28, 4:52pm0.1 hours
2014-10-26Oct 26, 11:02amOct 26, 11:12am0.2 hours
2014-09-06Sept 6, 6:56pmSept 6, 7:14pm0.3 hours
2014-08-09Aug 9, 3:10pmAug 9, 3:57pm0.8 hours
2014-07-12July 13, 2:23pmJuly 13, 2:38pm0.3 hours

Site5 Alternatives: Better speed, reliability, and support

Are you having problems with Site5? It's not uncommon to want to change to a better host if your current host has issues with being slow, down, or unsupportive.

Let's see if we can find a Site5 competitor that has better uptime, faster load times, and speedier support.

Hosts faster than Site5

This test measures the total time it takes to load a standard web page. Lower is better. Learn more about the Page Speed Test.

If Site5 is having page speed problems, consider these alternative hosts that score better:

Hosts more reliable than Site5

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

If Site5 is having uptime problems, consider these alternative hosts that score better:

Hosts more helpful than Site5

This test measures how quickly the host's support team responds to your request. Lower is better. Learn more about the Support Response Test.

If Site5 is having support response problems, consider these alternative hosts that score better:

Site5 Versus Other Hosts

If you're trying to decide between Site5 and another host, here's are some specific comparisons that will show you the differences in detail:

FTC Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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