Site5: How Good (Or Bad!) Is Hosting Speed & Uptime?

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Site5 claims to be the "pros" when it comes to web hosting. They pride themselves on a custom control panel, 24/7 support, and data center locations all over the world. They've been around since 1999.

I have purchased a hosting plan on Site5 and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here is the plan information I chose:

Plan NameHostPro
Cost$10.95/month
Disk SpaceUnlimited
BandwidthUnlimited
Uptime Guarantee99.9%
Money Back Guarantee45 days
NotesSite was ready within minutes after I purchased, although DNS didn't work for about 30 minutes (even after it had propagated).

On this page: Uptime | Speed | Support | Alternatives

Uptime Test

I use Pingdom to report website uptime. Pingdom is configured to make an HTTP request to the host every minute, and report if it is unreachable. It'll also report an error if the host takes longer than 30 seconds to respond (Yes, that's not actually down, but if your site takes that long to respond it is unusable in my opinion). Pingdom performs this test from at least 3 servers worldwide, and reports a problem if 2/3 servers do no respond. This test is important if you are concerned about the reliability of your web host (this is important!)    

Site5 Uptime Test Results

Site5 performs pretty poorly in the Uptime Test, with an average result of 88.81 percent. It's best result was 100.000 % but it has been as bad as 0.000 %. Site5 most recent result on Dec 6 was 0.000 %. Honestly, I expected Site5 to have better reliability. They've had a couple instances where my site was down for multiple hours, and that has ruined their overall average. But day-to-day they still have minor outages that annoy me.

Let’s see if Site5 is consistent in its uptime stats:

Recent Raw Results for Site5

Date Uptime Downtime Outages Avg Response Time
2019-09-22 0.000% 1440 mins 1 0 ms
2019-09-21 0.000% 1440 mins 1 0 ms
2019-09-20 0.000% 1440 mins 1 0 ms
2019-09-19 0.000% 1440 mins 1 0 ms
2019-09-18 0.000% 1440 mins 1 0 ms
2019-09-17 0.000% 1440 mins 1 0 ms
2019-09-16 0.000% 1440 mins 1 0 ms
2019-09-15 0.000% 1440 mins 1 0 ms
2019-09-14 0.000% 1440 mins 1 0 ms
2019-09-13 0.000% 1440 mins 1 0 ms
2019-09-12 0.000% 1440 mins 1 0 ms
2019-09-11 0.000% 1440 mins 1 0 ms
2019-09-10 0.000% 1440 mins 1 0 ms
2019-09-09 0.000% 1440 mins 1 0 ms
2019-09-08 0.000% 1440 mins 1 0 ms
2019-09-07 0.000% 1440 mins 1 0 ms
2019-09-06 0.000% 1440 mins 1 0 ms
2019-09-05 0.000% 1440 mins 1 0 ms
2019-09-04 0.000% 1440 mins 1 0 ms
2019-09-03 0.000% 1440 mins 1 0 ms
2019-09-02 0.000% 1440 mins 1 0 ms
2019-09-01 0.000% 1440 mins 1 0 ms
2019-08-31 0.000% 1440 mins 1 0 ms
2019-08-30 0.000% 1440 mins 1 0 ms
2019-08-29 0.000% 1440 mins 1 0 ms
2019-08-28 0.000% 1440 mins 1 0 ms
2019-08-27 0.000% 1440 mins 1 0 ms
2019-08-26 0.000% 1440 mins 1 0 ms
2019-08-25 0.000% 1440 mins 1 0 ms
2019-08-24 0.000% 1440 mins 1 0 ms
2019-08-23 0.000% 1440 mins 1 0 ms
2019-08-22 0.000% 1440 mins 1 0 ms
2019-08-21 0.000% 1440 mins 1 0 ms
2019-08-20 0.000% 1440 mins 1 0 ms
2019-08-19 0.000% 1440 mins 1 0 ms
2019-08-18 0.000% 1440 mins 1 0 ms
2019-08-17 0.000% 1440 mins 1 0 ms
2019-08-16 0.000% 1440 mins 1 0 ms
2019-08-15 0.000% 1440 mins 1 0 ms
2019-08-14 0.000% 1440 mins 1 0 ms
2019-08-13 0.000% 1440 mins 1 0 ms
2019-08-12 0.000% 1440 mins 1 0 ms
2019-08-11 0.000% 1440 mins 1 0 ms
2019-08-10 0.000% 1440 mins 1 0 ms
2019-08-09 0.000% 1440 mins 1 0 ms
2019-08-08 0.000% 1440 mins 1 0 ms
2019-08-07 0.000% 1440 mins 1 0 ms
2019-08-06 0.000% 1440 mins 1 0 ms
2019-08-05 0.000% 1440 mins 1 0 ms
2019-08-04 0.000% 1440 mins 1 0 ms
2019-08-03 0.000% 1440 mins 1 0 ms
2019-08-02 0.000% 1440 mins 1 0 ms
2019-08-01 0.000% 1440 mins 1 0 ms
2019-07-31 0.000% 1440 mins 1 0 ms
2019-07-30 0.000% 1440 mins 1 0 ms
2019-07-29 0.000% 1440 mins 1 0 ms
2019-07-28 0.000% 1440 mins 1 0 ms
2019-07-27 0.000% 1440 mins 1 0 ms
2019-07-26 0.000% 1440 mins 1 0 ms
2019-07-25 0.000% 1440 mins 1 0 ms

Page Speed Test

This test is performed by submitting a typical web page served on the host to WebPageTest and recording how long it takes to load. This test web page is 56 KB of HTML, 287 KB of JavaScript, 51 KB of CSS, and 1,128 KB of images (these are typical according to the HTTP Archive). WebPageTest (a 3rd-party, vendor-neutral organization) uses servers located in Virgina and California to measure the page load waterfall in the latest version of Chrome, on a very fast internet connection. The test is ran 5 times each, and the middle (median) result is what is counted from each location. Then the east coast and west coast times are averaged, which should eliminate any bias due to server location. We're interested in first page load, not the repeat/cached view. If you're really interested, I use the 'Load Time' measurement that's returned from WebPageTest for ranking page speed. I still collect other metrics such as TTFB (time to first byte), fully loaded time, and the speed index, in addition to server setting scores which are translated to grades. You can see these detailed values in the "Raw Results." This test is important if your site resembles a typical website and you're concerned about speed (which you should be!)   In September 2014 I updated this test to be more accurate, and you'll notice page speeds were a bit higher before then. The test used to be run only 3 times from one location using a simulated cable internet connection on Internet Explorer 11. The new method provides much more consistent results.

Site5 Page Speed Test Results

Site5 performs incredibly in the Speed Test, with an average result of 3.05 seconds. It's best result was 0.00 s but it has been as bad as 46.29 s. Site5 most recent result on Dec 7 was 0.00 s. For the most part, Site5 has decent response times. They could make things load faster if they compressed resources and set caching headers, but at least connections are efficient.

Let’s see if Site5 is consistent in its page speed stats:

Recent Raw Results for Site5

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
2019-12-02 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-12-01 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-11-26 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-11-25 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-11-24 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-11-23 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-11-20 Dulles, VA 0.6 0.0s 0.6s 0.0s F F F
2019-11-19 Dulles, VA 0.6 0.0s 0.6s 0.0s F F F
2019-11-14 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-11-13 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-11-10 Dulles, VA 0.4 0.0s 0.4s 0.0s F F F
2019-11-09 Dulles, VA 0.4 0.0s 0.4s 0.0s F F F
2019-11-08 Dulles, VA 1.1 0.0s 1.1s 0.0s F F F
2019-11-07 Dulles, VA 1.1 0.0s 1.1s 0.0s F F F
2019-11-04 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-11-03 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-10-31 Dulles, VA 2.9 0.0s 2.9s 0.0s F F F
2019-10-30 Dulles, VA 2.9 0.0s 2.9s 0.0s F F F
2019-10-21 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-10-20 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-10-19 Dulles, VA 2.7 0.0s 2.7s 0.0s F F F
2019-10-18 Dulles, VA 2.7 0.0s 2.7s 0.0s F F F
2019-10-17 Dulles, VA 0.3 0.0s 0.3s 0.0s F F F
2019-10-16 Dulles, VA 0.3 0.0s 0.3s 0.0s F F F
2019-10-15 Dulles, VA 2.3 0.0s 2.3s 0.0s F F F
2019-10-14 Dulles, VA 2.3 0.0s 2.3s 0.0s F F F
2019-10-13 Dulles, VA 1.0 0.0s 1.0s 0.0s F F F
2019-10-12 Dulles, VA 1.0 0.0s 1.0s 0.0s F F F
2019-10-05 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-10-04 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-29 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-28 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-27 Dulles, VA 2.8 0.0s 2.8s 0.0s F F F
2019-09-26 Dulles, VA 2.8 0.0s 2.8s 0.0s F F F
2019-09-25 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-24 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-23 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-22 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-21 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-20 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-17 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-16 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-15 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-14 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-09-13 Dulles, VA 2.3 0.0s 2.3s 0.0s F F F
2019-09-12 Dulles, VA 2.3 0.0s 2.3s 0.0s F F F
2019-09-06 Dulles, VA 0.8 0.0s 0.8s 0.0s F F F
2019-09-05 Dulles, VA 0.8 0.0s 0.8s 0.0s F F F
2019-09-04 Dulles, VA 1.7 0.0s 1.7s 0.0s F F F
2019-08-24 Dulles, VA 1.2 0.0s 1.2s 0.0s F F F
2019-08-21 Dulles, VA 0.6 0.0s 0.6s 0.0s F F F
2019-08-20 Dulles, VA 0.6 0.0s 0.6s 0.0s F F F
2019-08-19 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-08-18 Dulles, VA 0.9 0.0s 0.9s 0.0s F F F
2019-08-17 Dulles, VA 0.9 0.0s 0.9s 0.0s F F F
2019-08-16 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-08-15 Dulles, VA 0.2 0.0s 0.2s 0.0s F F F
2019-08-14 Dulles, VA 2.2 0.0s 2.2s 0.0s F F F
2019-08-13 Dulles, VA 2.2 0.0s 2.2s 0.0s F F F
2019-08-05 Dulles, VA 2.3 0.0s 2.3s 0.0s F F F

Does Site5 Suck?

Some people may think Site5 sucks. Here are some real benchmarks to show you Site5‘s speed, reliability, and support – so you can see if they really do suck.

Is Site5 slow?

This test measures the total time it takes to load a standard web page. Lower is better.  Learn more about the Page Speed Test.

HostAverageBestWorst
StableHost2.53 s0.00 s12.29 sTest Results
DreamHost2.65 s0.00 s21.25 sTest Results
HostGator2.70 s2.00 s15.02 sTest Results
GoDaddy2.80 s0.31 s37.97 sTest Results
Bluehost2.89 s0.00 s9.17 sTest Results
InMotion Hosting2.93 s0.00 s14.12 sTest Results
MDDHosting2.93 s2.00 s74.96 sTest Results
Namecheap3.04 s2.00 s72.71 sTest Results
Site53.05 s0.00 s46.29 sTest Results
Yahoo Small Business3.84 s2.00 s60.96 sTest Results

Site5 performs impressively in the Speed Test, with an average result of 3.05 seconds. It's best result was 0.00 s but it has been as bad as 46.29 s. Site5 most recent result on Dec 7 was 0.00 s. For the most part, Site5 has decent response times. They could make things load faster if they compressed resources and set caching headers, but at least connections are efficient.

Let’s take a look at some of the times that Site5 had some poor page speed performance:

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
None found!

Is Site5 unreliable?

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

HostAverageBestWorst
HostGator99.970 %100.000 %97.000 %Test Results
GoDaddy99.960 %100.000 %94.720 %Test Results
Bluehost99.940 %100.000 %84.930 %Test Results
StableHost99.930 %100.000 %73.000 %Test Results
Namecheap99.930 %100.000 %92.000 %Test Results
MDDHosting99.880 %100.000 %64.580 %Test Results
Yahoo Small Business99.850 %100.000 %82.780 %Test Results
InMotion Hosting98.860 %100.000 %0.000 %Test Results
Site588.810 %100.000 %0.000 %Test Results
DreamHost70.930 %100.000 %0.000 %Test Results

Site5 performs miserably in the Uptime Test, with an average result of 88.81 percent. It's best result was 100.000 % but it has been as bad as 0.000 %. Site5 most recent result on Dec 6 was 0.000 %. Honestly, I expected Site5 to have better reliability. They've had a couple instances where my site was down for multiple hours, and that has ruined their overall average. But day-to-day they still have minor outages that annoy me.

Let’s take a look at some of the times that Site5 had some poor uptime performance

Date Uptime Downtime Outages Avg Response Time
2019-09-22 0.000% 1440 mins 1 0 ms
2019-09-21 0.000% 1440 mins 1 0 ms
2019-09-20 0.000% 1440 mins 1 0 ms
2019-09-19 0.000% 1440 mins 1 0 ms
2019-09-18 0.000% 1440 mins 1 0 ms
2019-09-17 0.000% 1440 mins 1 0 ms
2019-09-16 0.000% 1440 mins 1 0 ms
2019-09-15 0.000% 1440 mins 1 0 ms
2019-09-14 0.000% 1440 mins 1 0 ms
2019-09-13 0.000% 1440 mins 1 0 ms
2019-09-12 0.000% 1440 mins 1 0 ms
2019-09-11 0.000% 1440 mins 1 0 ms
2019-09-10 0.000% 1440 mins 1 0 ms
2019-09-09 0.000% 1440 mins 1 0 ms
2019-09-08 0.000% 1440 mins 1 0 ms
2019-09-07 0.000% 1440 mins 1 0 ms
2019-09-06 0.000% 1440 mins 1 0 ms
2019-09-05 0.000% 1440 mins 1 0 ms
2019-09-04 0.000% 1440 mins 1 0 ms
2019-09-03 0.000% 1440 mins 1 0 ms
2019-09-02 0.000% 1440 mins 1 0 ms
2019-09-01 0.000% 1440 mins 1 0 ms
2019-08-31 0.000% 1440 mins 1 0 ms
2019-08-30 0.000% 1440 mins 1 0 ms
2019-08-29 0.000% 1440 mins 1 0 ms
2019-08-28 0.000% 1440 mins 1 0 ms
2019-08-27 0.000% 1440 mins 1 0 ms
2019-08-26 0.000% 1440 mins 1 0 ms
2019-08-25 0.000% 1440 mins 1 0 ms
2019-08-24 0.000% 1440 mins 1 0 ms
2019-08-23 0.000% 1440 mins 1 0 ms
2019-08-22 0.000% 1440 mins 1 0 ms
2019-08-21 0.000% 1440 mins 1 0 ms
2019-08-20 0.000% 1440 mins 1 0 ms
2019-08-19 0.000% 1440 mins 1 0 ms
2019-08-18 0.000% 1440 mins 1 0 ms
2019-08-17 0.000% 1440 mins 1 0 ms
2019-08-16 0.000% 1440 mins 1 0 ms
2019-08-15 0.000% 1440 mins 1 0 ms
2019-08-14 0.000% 1440 mins 1 0 ms
2019-08-13 0.000% 1440 mins 1 0 ms
2019-08-12 0.000% 1440 mins 1 0 ms
2019-08-11 0.000% 1440 mins 1 0 ms
2019-08-10 0.000% 1440 mins 1 0 ms
2019-08-09 0.000% 1440 mins 1 0 ms
2019-08-08 0.000% 1440 mins 1 0 ms
2019-08-07 0.000% 1440 mins 1 0 ms
2019-08-06 0.000% 1440 mins 1 0 ms
2019-08-05 0.000% 1440 mins 1 0 ms
2019-08-04 0.000% 1440 mins 1 0 ms
2019-08-03 0.000% 1440 mins 1 0 ms
2019-08-02 0.000% 1440 mins 1 0 ms
2019-08-01 0.000% 1440 mins 1 0 ms
2019-07-31 0.000% 1440 mins 1 0 ms
2019-07-30 0.000% 1440 mins 1 0 ms
2019-07-29 0.000% 1440 mins 1 0 ms
2019-07-28 0.000% 1440 mins 1 0 ms
2019-07-27 0.000% 1440 mins 1 0 ms
2019-07-26 0.000% 1440 mins 1 0 ms
2019-07-25 0.000% 1440 mins 1 0 ms

Does Site5 have poor customer service?

This test measures how quickly the host’s support team responds to your request. Lower is better. Learn more about the Support Response Test.

HostAverageBestWorst
MDDHosting0.11 h0.10 h0.20 hTest Results
GoDaddy0.12 h0.10 h0.30 hTest Results
Site50.28 h0.10 h0.80 hTest Results
StableHost0.37 h0.10 h1.70 hTest Results
InMotion Hosting0.94 h0.20 h2.30 hTest Results
Namecheap2.20 h0.10 h6.00 hTest Results
DreamHost2.79 h0.20 h11.00 hTest Results
Bluehost34.67 h0.10 h168.00 hTest Results
Yahoo Small Business50.89 h16.00 h124.00 hTest Results
HostGator53.40 h0.30 h168.00 hTest Results

Site5 performs impressively in the Support Response Time Test, with an average result of 0.28 hours. It's best result was 0.10 h but it has been as bad as 0.80 h. Site5 most recent result on Mar 22 was 0.30 h. Site5 has always responded to my support tickets in under an hour. That's pretty awesome. They're also one of the only hosts that emails you ahead of time about planned outages, and I appreciate being informed.

Let’s take a look at some of the times that Site5 had some poor support response performance:

Date Support Ticket Submitted Support Ticket Resolved Response Time
None found!

Still think Site5 sucks?

I’ve presented you with lots of data that will show you whether or not Site5 sucks. So, what do you think? Are they reliable, fast, and helpful? If not, consider these Site5 alternatives.

Support Response Test

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me. This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!  

Site5 Support Response Test Results

Site5 performs great in the Support Response Time Test, with an average result of 0.28 hours. It's best result was 0.10 h but it has been as bad as 0.80 h. Site5 most recent result on Mar 22 was 0.30 h. Site5 has always responded to my support tickets in under an hour. That's pretty awesome. They're also one of the only hosts that emails you ahead of time about planned outages, and I appreciate being informed.

Let’s see if Site5 is consistent in its support response stats:

Recent Raw Results for Site5

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22 Mar 10, 4:31pm Mar 10, 4:45pm 0.3 hours
2015-02-24 Feb 24, 3:40am Feb 24, 3:46am 0.1 hours
2015-01-27 Jan 27, 6:05am Jan 27, 6:13am 0.1 hours
2014-12-20 Dec 20, 3:03pm Dec 20, 3:18pm 0.3 hours
2014-11-28 Nov 28, 4:48pm Nov 28, 4:52pm 0.1 hours
2014-10-26 Oct 26, 11:02am Oct 26, 11:12am 0.2 hours
2014-09-06 Sept 6, 6:56pm Sept 6, 7:14pm 0.3 hours
2014-08-09 Aug 9, 3:10pm Aug 9, 3:57pm 0.8 hours
2014-07-12 July 13, 2:23pm July 13, 2:38pm 0.3 hours

Site5 Alternatives: Better speed, reliability, and support

Are you having problems with Site5? It’s not uncommon to want to change to a better host if your current host has issues with being slow, down, or unsupportive. Let’s see if we can find a Site5 competitor that has better uptime, faster load times, and speedier support.

Hosts faster than Site5

This test measures the total time it takes to load a standard web page. Lower is better. Learn more about the Page Speed Test.

If Site5 is having page speed problems, consider these alternative hosts that score better:

HostAverageBestWorst
StableHost2.53 s0.00 s12.29 sTest Results
DreamHost2.65 s0.00 s21.25 sTest Results
HostGator2.70 s2.00 s15.02 sTest Results
GoDaddy2.80 s0.31 s37.97 sTest Results
Bluehost2.89 s0.00 s9.17 sTest Results
InMotion Hosting2.93 s0.00 s14.12 sTest Results
MDDHosting2.93 s2.00 s74.96 sTest Results
Namecheap3.04 s2.00 s72.71 sTest Results
Site53.05 s0.00 s46.29 sTest Results

Hosts more reliable than Site5

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

If Site5 is having uptime problems, consider these alternative hosts that score better:

HostAverageBestWorst
HostGator99.970 %100.000 %97.000 %Test Results
GoDaddy99.960 %100.000 %94.720 %Test Results
Bluehost99.940 %100.000 %84.930 %Test Results
StableHost99.930 %100.000 %73.000 %Test Results
Namecheap99.930 %100.000 %92.000 %Test Results
MDDHosting99.880 %100.000 %64.580 %Test Results
Yahoo Small Business99.850 %100.000 %82.780 %Test Results
InMotion Hosting98.860 %100.000 %0.000 %Test Results
Site588.810 %100.000 %0.000 %Test Results

Hosts more helpful than Site5

This test measures how quickly the host’s support team responds to your request. Lower is better. Learn more about the Support Response Test.

If Site5 is having support response problems, consider these alternative hosts that score better:

HostAverageBestWorst
MDDHosting0.11 h0.10 h0.20 hTest Results
GoDaddy0.12 h0.10 h0.30 hTest Results
Site50.28 h0.10 h0.80 hTest Results

Site5 vs Other Hosts