Web Hosting Reviews Driven by Data, Not Dollars

I'm disgusted with fake webhosting "reviews." Since 2014, I've been tracking the results of real-life performance tests for downtime, speed & support at the world's most popular web hosting companies. You'll be shocked by the results...

Namecheap Review and Stats

Namecheap started as a domain registrar in 2001, but expanded into hosting in 2008. Their data centers are located in Phoenix, Arizona and Atlanta, Georgia.

I have purchased a hosting plan on Namecheap and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameProfessional
Cost$7.48/month
Disk Space100GB
BandwidthUnlimited
Uptime Guarantee99.9%
Money-Back Guarantee14 days
NotesSite was ready within minutes after I purchased.

On this page: Uptime | Speed | Support | Alternatives

Uptime Test

This test is performed by measuring the % uptime of a host. Higher is better.

I use Pingdom to report website uptime. Pingdom is configured to make an HTTP request to the host every minute, and report if it is unreachable. It'll also report an error if the host takes longer than 30 seconds to respond (Yes, that's not actually down, but if your site takes that long to respond it is unusable in my opinion). Pingdom performs this test from at least 3 servers worldwide, and reports a problem if 2/3 servers do no respond.

This test is important if you are concerned about the reliability of your web host (this is important!)

Measuring uptime with Pingdom

Namecheap Uptime Test Results

Namecheap performs mediocre in the Uptime test, with an average result of 99.94 percent. Its best run was 100.00 %, but has been as bad as 92.92 %. Namecheap's most recent result on Sep 19 was 100.00 percent. Namecheap has had a few significant outages (more than a few minutes) since I started testing them. It's nothing horrendous, but other hosts have better reliability.

Let's see if Namecheap is consistent in its uptime stats:

Recent Raw Results for Namecheap

Date Uptime Downtime Outages Avg Response Time
2017-09-19100.000 %0 mins0507 ms
2017-09-18100.000 %0 mins0502 ms
2017-09-17100.000 %0 mins0490 ms
2017-09-16100.000 %0 mins0505 ms
2017-09-15100.000 %0 mins0505 ms
2017-09-14100.000 %0 mins0503 ms
2017-09-13100.000 %0 mins0520 ms
2017-09-12100.000 %0 mins0514 ms
2017-09-11100.000 %0 mins0483 ms
2017-09-10100.000 %0 mins0499 ms
2017-09-09100.000 %0 mins0485 ms
2017-09-08100.000 %0 mins0482 ms
2017-09-07100.000 %0 mins0492 ms
2017-09-06100.000 %0 mins0636 ms
2017-09-0599.931 %1 mins1558 ms
2017-09-04100.000 %0 mins0474 ms
2017-09-03100.000 %0 mins0472 ms
2017-09-02100.000 %0 mins0491 ms
2017-09-01100.000 %0 mins0514 ms
2017-08-31100.000 %0 mins0520 ms
2017-08-30100.000 %0 mins0540 ms
2017-08-29100.000 %0 mins0512 ms
2017-08-28100.000 %0 mins0531 ms
2017-08-27100.000 %0 mins0513 ms
2017-08-26100.000 %0 mins0521 ms
2017-08-25100.000 %0 mins0518 ms
2017-08-24100.000 %0 mins0499 ms
2017-08-23100.000 %0 mins0493 ms
2017-08-22100.000 %0 mins0481 ms
2017-08-21100.000 %0 mins0496 ms
2017-08-20100.000 %0 mins0515 ms
2017-08-19100.000 %0 mins0511 ms
2017-08-18100.000 %0 mins0505 ms
2017-08-17100.000 %0 mins0499 ms
2017-08-16100.000 %0 mins0510 ms
2017-08-15100.000 %0 mins0567 ms
2017-08-1499.861 %2 mins1572 ms
2017-08-13100.000 %0 mins0570 ms
2017-08-12100.000 %0 mins0572 ms
2017-08-11100.000 %0 mins0571 ms
2017-08-10100.000 %0 mins0606 ms
2017-08-09100.000 %0 mins0633 ms
2017-08-08100.000 %0 mins0580 ms
2017-08-07100.000 %0 mins0590 ms
2017-08-06100.000 %0 mins0647 ms
2017-08-05100.000 %0 mins0622 ms
2017-08-04100.000 %0 mins0622 ms
2017-08-0399.861 %2 mins1562 ms
2017-08-02100.000 %0 mins0576 ms
2017-08-01100.000 %0 mins0559 ms
2017-07-31100.000 %0 mins0542 ms
2017-07-30100.000 %0 mins0542 ms
2017-07-29100.000 %0 mins0545 ms
2017-07-28100.000 %0 mins0548 ms
2017-07-27100.000 %0 mins0543 ms
2017-07-26100.000 %0 mins0533 ms
2017-07-25100.000 %0 mins0562 ms
2017-07-24100.000 %0 mins0543 ms
2017-07-23100.000 %0 mins0542 ms
2017-07-22100.000 %0 mins0526 ms

Page Speed Test

This test measures the total time it takes to load a standard web page. Lower is better.

This test is performed by submitting a typical web page served on the host to WebPageTest and recording how long it takes to load. This test web page is 56 KB of HTML, 287 KB of JavaScript, 51 KB of CSS, and 1,128 KB of images (these are typical according to the HTTP Archive). WebPageTest (a 3rd-party, vendor-neutral organization) uses servers located in Virgina and California to measure the page load waterfall in the latest version of Chrome, on a very fast internet connection. The test is ran 5 times each, and the middle (median) result is what is counted from each location. Then the east coast and west coast times are averaged, which should eliminate any bias due to server location. We're interested in first page load, not the repeat/cached view.

If you're really interested, I use the 'Load Time' measurement that's returned from WebPageTest for ranking page speed. I still collect other metrics such as TTFB (time to first byte), fully loaded time, and the speed index, in addition to server setting scores which are translated to grades. You can see these detailed values in the "Raw Results."

This test is important if your site resembles a typical website and you're concerned about speed (which you should be!)

Measuring page speed with WebPageTest.org


In September 2014 I updated this test to be more accurate, and you'll notice page speeds were a bit higher before then. The test used to be run only 3 times from one location using a simulated cable internet connection on Internet Explorer 11. The new method provides much more consistent results.

Namecheap Page Speed Test Results

Namecheap performs mediocre in the Page Speed test, with an average result of 3.27 seconds. Its best run was 2.46 s, but has been as bad as 72.71 s. Namecheap's most recent result on Sep 20 was 2.56 seconds. Namecheap proves that they have consistent, low page load times. While I bet it could be improved if they enabled compression and caching headers, their stats are something other hosts strive for.

Let's see if Namecheap is consistent in its page speed stats:

Recent Raw Results for Namecheap

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
2017-09-20Dulles, VA2.8s0.4s3.0s1.5sAAF
2017-09-20San Jose, CA2.3s0.3s2.4s1.5sAAF
2017-09-19Dulles, VA2.9s0.4s3.0s1.4sAAF
2017-09-19San Jose, CA2.3s0.3s2.4s1.5sAAF
2017-09-18Dulles, VA2.9s0.4s3.0s1.4sAAF
2017-09-18San Jose, CA2.3s0.3s2.4s1.4sAAF
2017-09-17Dulles, VA2.7s0.4s2.9s1.2sAAF
2017-09-17San Jose, CA2.3s0.3s2.4s1.4sAAF
2017-09-16Dulles, VA2.9s0.5s3.1s1.4sAAF
2017-09-16San Jose, CA2.3s0.3s2.4s1.6sAAF
2017-09-15Dulles, VA2.9s0.5s3.1s1.4sAAF
2017-09-15San Jose, CA2.3s0.3s2.4s1.3sAAF
2017-09-14Dulles, VA2.7s0.4s2.9s1.2sAAF
2017-09-14San Jose, CA2.3s0.3s2.4s1.5sAAF
2017-09-13Dulles, VA2.7s0.4s2.9s1.4sAAF
2017-09-13San Jose, CA2.3s0.3s2.4s1.6sAAF
2017-09-12Dulles, VA2.9s0.5s3.1s1.4sAAF
2017-09-12San Jose, CA2.3s0.3s2.4s1.2sAAF
2017-09-11Dulles, VA2.7s0.4s2.9s1.2sAAF
2017-09-11San Jose, CA2.3s0.3s2.4s1.4sAAF
2017-09-10Dulles, VA2.9s0.5s3.0s1.4sAAF
2017-09-10San Jose, CA2.3s0.3s2.4s1.4sAAF
2017-09-09Dulles, VA2.8s0.4s2.9s1.4sAAF
2017-09-09San Jose, CA2.3s0.3s2.4s1.4sAAF
2017-09-08Dulles, VA3.0s0.4s3.2s1.3sAAF
2017-09-08San Jose, CA2.5s0.4s2.5s1.4sAAF
2017-09-07Dulles, VA2.9s0.4s3.0s1.3sAAF
2017-09-07San Jose, CA2.3s0.3s2.4s1.2sAAF
2017-09-06Dulles, VA3.0s0.5s3.1s1.5sAAF
2017-09-06San Jose, CA2.3s0.3s2.4s1.5sAAF
2017-09-05Dulles, VA2.6s0.4s2.8s1.2sAAF
2017-09-05San Jose, CA2.3s0.3s2.4s1.3sAAF
2017-09-04Dulles, VA2.7s0.4s2.9s1.2sAAF
2017-09-04San Jose, CA2.3s0.3s2.4s1.4sAAF
2017-09-03Dulles, VA2.8s0.4s3.0s1.3sAAF
2017-09-03San Jose, CA2.3s0.3s2.4s1.4sAAF
2017-09-02Dulles, VA2.6s0.4s2.8s1.1sAAF
2017-09-02San Jose, CA2.3s0.3s2.4s1.3sAAF
2017-09-01Dulles, VA2.8s0.4s3.0s1.4sAAF
2017-09-01San Jose, CA2.3s0.3s2.4s1.4sAAF
2017-08-31Dulles, VA2.7s0.5s2.9s1.4sAAF
2017-08-31San Jose, CA2.3s0.3s2.4s1.3sAAF
2017-08-30Dulles, VA2.7s0.4s2.8s1.2sAAF
2017-08-30San Jose, CA2.3s0.3s2.4s1.4sAAF
2017-08-29Dulles, VA2.7s0.4s2.9s1.5sAAF
2017-08-29San Jose, CA2.3s0.3s2.4s1.3sAAF
2017-08-28Dulles, VA2.7s0.4s2.9s1.2sAAF
2017-08-28San Jose, CA2.3s0.3s2.4s1.3sAAF
2017-08-27Dulles, VA2.8s0.4s2.9s1.2sAAF
2017-08-27San Jose, CA2.3s0.3s2.4s1.3sAAF
2017-08-26Dulles, VA2.7s0.4s2.9s1.3sAAF
2017-08-26San Jose, CA2.3s0.3s2.4s1.3sAAF
2017-08-25Dulles, VA2.8s0.5s2.9s1.4sAAF
2017-08-25San Jose, CA2.3s0.3s2.4s1.3sAAF
2017-08-24Dulles, VA2.7s0.4s2.9s1.4sAAF
2017-08-24San Jose, CA2.3s0.3s2.4s1.2sAAF
2017-08-23Dulles, VA3.2s0.5s3.3s1.8sAAF
2017-08-23San Jose, CA2.4s0.4s2.5s1.3sAAF
2017-08-22Dulles, VA2.9s0.4s3.1s1.5sAAF
2017-08-22San Jose, CA2.3s0.3s2.4s1.2sAAF

Does Namecheap Suck?

Some people may think Namecheap sucks. Here are some real benchmarks to show you Namecheap's speed, reliability, and support - so you can see if they really do suck.

Is Namecheap slow?

This test measures the total time it takes to load a standard web page. Lower is better. Learn more about the Page Speed Test.

Namecheap performs okay in the Page Speed test, with an average result of 3.27 seconds. Its best run was 2.46 s, but has been as bad as 72.71 s. Namecheap's most recent result on Sep 20 was 2.56 seconds. Namecheap proves that they have consistent, low page load times. While I bet it could be improved if they enabled compression and caching headers, their stats are something other hosts strive for.

Let's take a look at some of the times that Namecheap had some poor page speed performance:

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
None found!

Is Namecheap unreliable?

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

Namecheap performs alright in the Uptime test, with an average result of 99.94 percent. Its best run was 100.00 %, but has been as bad as 92.92 %. Namecheap's most recent result on Sep 19 was 100.00 percent. Namecheap has had a few significant outages (more than a few minutes) since I started testing them. It's nothing horrendous, but other hosts have better reliability.

Let's take a look at some of the times that Namecheap had some poor uptime performance:

Date Uptime Downtime Outages Avg Response Time
2017-08-1499.861 %2 mins1572 ms
2017-08-0399.861 %2 mins1562 ms

Does Namecheap's have poor customer service?

This test measures how quickly the host's support team responds to your request. Lower is better. Learn more about the Support Response Test.

Namecheap performs mediocre in the Support Response test, with an average result of 2.2 hours. Its best run was 0.1 h, but has been as bad as 6.0 h. Namecheap's most recent result on Mar 2016 was 2.2 hours. Something I like about Namecheap is their honesty. While most hosts hide the fact that they oversell (put more customers onto one server than it can handle), Namecheap admits they do it. They explain that not only is it the only way for a host to survive (profitably), but usually it's fine because 99% of websites don't get that much traffic (and aren't using all the resources they're allocated). Thanks for telling the truth, Namecheap.

Let's take a look at some of the times that Namecheap had some poor support response performance:

Date Support Ticket Submitted Support Ticket Resolved Response Time
None found!

Still think Namecheap sucks?

I've presented you with lots of data that will show you whether or not Namecheap sucks. So, what do you think? Are they reliable, fast, and helpful? If not, consider these Namecheap alternatives.

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

Namecheap Support Response Test Results

Namecheap performs mediocre in the Support Response test, with an average result of 2.2 hours. Its best run was 0.1 h, but has been as bad as 6.0 h. Namecheap's most recent result on Mar 2016 was 2.2 hours. Something I like about Namecheap is their honesty. While most hosts hide the fact that they oversell (put more customers onto one server than it can handle), Namecheap admits they do it. They explain that not only is it the only way for a host to survive (profitably), but usually it's fine because 99% of websites don't get that much traffic (and aren't using all the resources they're allocated). Thanks for telling the truth, Namecheap.

Let's see if Namecheap is consistent in its support response stats:

Recent Raw Results for Namecheap

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:21pmMar 10, 6:30pm2.2 hours
2015-02-24Feb 24, 3:34amFeb 24, 6:05am2.5 hours
2015-01-27Jan 27, 5:57amJan 27, 8:10am2.2 hours
2014-12-20Dec 20, 2:55pmDec 20, 3:33pm0.6 hours
2014-11-28Nov 28, 4:38pmNov 28, 7:23pm2.8 hours
2014-10-26Oct 26, 10:57amOct 26, 4:56pm6.0 hours
2014-09-06Sept 6, 6:49pmSept 6, 9:06pm2.3 hours
2014-08-09Aug 9, 3:00pmAug 9, 3:03pm0.1 hours
2014-07-12July 13, 2:15pmJuly 13, 3:22pm1.1 hours

Namecheap Alternatives: Better speed, reliability, and support

Are you having problems with Namecheap? It's not uncommon to want to change to a better host if your current host has issues with being slow, down, or unsupportive.

Let's see if we can find a Namecheap competitor that has better uptime, faster load times, and speedier support.

Hosts faster than Namecheap

This test measures the total time it takes to load a standard web page. Lower is better. Learn more about the Page Speed Test.

If Namecheap is having page speed problems, consider these alternative hosts that score better:

Hosts more reliable than Namecheap

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

If Namecheap is having uptime problems, consider these alternative hosts that score better:

Hosts more helpful than Namecheap

This test measures how quickly the host's support team responds to your request. Lower is better. Learn more about the Support Response Test.

If Namecheap is having support response problems, consider these alternative hosts that score better:

Namecheap Versus Other Hosts

If you're trying to decide between Namecheap and another host, here's are some specific comparisons that will show you the differences in detail:

FTC Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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