Web Hosting Reviews Driven by Data, Not Dollars

I'm disgusted with fake webhosting "reviews." Since 2014, I've been tracking the results of real-life performance tests for downtime, speed & support at the world's most popular web hosting companies. You'll be shocked by the results...

InMotion Hosting Review and Stats

InMotion Hosting is known for their free domains, free data backup, green data centers, and a 90 day money back guarantee. They have been operating since 2001, and host over 500K sites. Their data centers are located in Los Angeles, CA and Ashburn, VA (near Washington D.C.)

I have purchased a hosting plan on InMotion Hosting and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameBusiness Launch
Cost$6.99/month
Disk SpaceUnlimited
BandwidthUnlimited
Uptime Guarantee99.9%
Money-Back Guarantee90 days
NotesThey had to call me to verify before setting up my account. They normally only do this during business hours, but you can call them if it's at night. After verification my site was ready within 30 minutes.

On this page: Uptime | Speed | Support | Alternatives

Uptime Test

This test is performed by measuring the % uptime of a host. Higher is better.

I use Pingdom to report website uptime. Pingdom is configured to make an HTTP request to the host every minute, and report if it is unreachable. It'll also report an error if the host takes longer than 30 seconds to respond (Yes, that's not actually down, but if your site takes that long to respond it is unusable in my opinion). Pingdom performs this test from at least 3 servers worldwide, and reports a problem if 2/3 servers do no respond.

This test is important if you are concerned about the reliability of your web host (this is important!)

Measuring uptime with Pingdom

InMotion Hosting Uptime Test Results

InMotion Hosting performs under par in the Uptime test, with an average result of 99.72 percent. Its best run was 100.00 %, but has been as bad as 0.00 %. InMotion Hosting's most recent result on Sep 21 was 0.00 percent. When InMotion goes down, they typically are unavailable for only a minute or two. That's alright in my book. They're one of the only hosts that lets you know ahead of time of upcoming maintenance, and how long you can expect your server to be unreachable. I appreciate the communication.

Let's see if InMotion Hosting is consistent in its uptime stats:

Recent Raw Results for InMotion Hosting

Date Uptime Downtime Outages Avg Response Time
2018-09-210.000 %1440 mins10 ms
2018-09-200.000 %1440 mins10 ms
2018-09-190.000 %1440 mins10 ms
2018-09-1869.236 %443 mins1468 ms
2018-09-1796.250 %54 mins1480 ms
2018-09-16100.000 %0 mins0485 ms
2018-09-15100.000 %0 mins0479 ms
2018-09-14100.000 %0 mins0477 ms
2018-09-13100.000 %0 mins0475 ms
2018-09-12100.000 %0 mins0466 ms
2018-09-11100.000 %0 mins0458 ms
2018-09-10100.000 %0 mins0482 ms
2018-09-09100.000 %0 mins0474 ms
2018-09-08100.000 %0 mins0540 ms
2018-09-07100.000 %0 mins0540 ms
2018-09-0699.861 %2 mins2555 ms
2018-09-0599.931 %1 mins1471 ms
2018-09-04100.000 %0 mins0472 ms
2018-09-03100.000 %0 mins0474 ms
2018-09-02100.000 %0 mins0482 ms
2018-09-01100.000 %0 mins0484 ms
2018-08-31100.000 %0 mins0502 ms
2018-08-3099.306 %10 mins4475 ms
2018-08-29100.000 %0 mins0498 ms
2018-08-28100.000 %0 mins0501 ms
2018-08-27100.000 %0 mins0508 ms
2018-08-26100.000 %0 mins0553 ms
2018-08-25100.000 %0 mins0566 ms
2018-08-2499.792 %3 mins1513 ms
2018-08-23100.000 %0 mins0500 ms
2018-08-22100.000 %0 mins0512 ms
2018-08-21100.000 %0 mins0544 ms
2018-08-20100.000 %0 mins0527 ms
2018-08-19100.000 %0 mins0509 ms
2018-08-18100.000 %0 mins0520 ms
2018-08-17100.000 %0 mins0535 ms
2018-08-16100.000 %0 mins0571 ms
2018-08-1588.681 %163 mins2575 ms
2018-08-14100.000 %0 mins0589 ms
2018-08-13100.000 %0 mins0561 ms
2018-08-12100.000 %0 mins0515 ms
2018-08-11100.000 %0 mins0486 ms
2018-08-10100.000 %0 mins0531 ms
2018-08-09100.000 %0 mins0526 ms
2018-08-08100.000 %0 mins0451 ms
2018-08-0799.653 %5 mins2446 ms
2018-08-06100.000 %0 mins0431 ms
2018-08-05100.000 %0 mins0433 ms
2018-08-04100.000 %0 mins0469 ms
2018-08-03100.000 %0 mins0528 ms
2018-08-02100.000 %0 mins0527 ms
2018-08-01100.000 %0 mins0529 ms
2018-07-31100.000 %0 mins0515 ms
2018-07-30100.000 %0 mins0520 ms
2018-07-29100.000 %0 mins0513 ms
2018-07-28100.000 %0 mins0523 ms
2018-07-27100.000 %0 mins0527 ms
2018-07-26100.000 %0 mins0526 ms
2018-07-25100.000 %0 mins0478 ms
2018-07-24100.000 %0 mins0479 ms

Page Speed Test

This test measures the total time it takes to load a standard web page. Lower is better.

This test is performed by submitting a typical web page served on the host to WebPageTest and recording how long it takes to load. This test web page is 56 KB of HTML, 287 KB of JavaScript, 51 KB of CSS, and 1,128 KB of images (these are typical according to the HTTP Archive). WebPageTest (a 3rd-party, vendor-neutral organization) uses servers located in Virgina and California to measure the page load waterfall in the latest version of Chrome, on a very fast internet connection. The test is ran 5 times each, and the middle (median) result is what is counted from each location. Then the east coast and west coast times are averaged, which should eliminate any bias due to server location. We're interested in first page load, not the repeat/cached view.

If you're really interested, I use the 'Load Time' measurement that's returned from WebPageTest for ranking page speed. I still collect other metrics such as TTFB (time to first byte), fully loaded time, and the speed index, in addition to server setting scores which are translated to grades. You can see these detailed values in the "Raw Results."

This test is important if your site resembles a typical website and you're concerned about speed (which you should be!)

Measuring page speed with WebPageTest.org


In September 2014 I updated this test to be more accurate, and you'll notice page speeds were a bit higher before then. The test used to be run only 3 times from one location using a simulated cable internet connection on Internet Explorer 11. The new method provides much more consistent results.

InMotion Hosting Page Speed Test Results

InMotion Hosting performs great in the Page Speed test, with an average result of 3.19 seconds. Its best run was 2.13 s, but has been as bad as 14.12 s. InMotion Hosting's most recent result on Mar 23 was 2.76 seconds. InMotion proves to be stable in its page speed results, usually showing no spikes or erratic performance. While they do optimize connections, they could be making things faster by compressing images and setting the cache headers properly.

Let's see if InMotion Hosting is consistent in its page speed stats:

Recent Raw Results for InMotion Hosting

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
2018-04-05Dulles, VA3.6s0.4s3.7s1.2sAFF
2018-04-05San Jose, CA2.6s0.2s2.6s1.0sAFF
2018-04-04Dulles, VA3.3s0.4s3.5s1.5sAFF
2018-04-04San Jose, CA2.6s0.2s2.7s0.9sAFF
2018-04-03Dulles, VA2.8s0.3s3.0s1.1sAFF
2018-04-03San Jose, CA2.6s0.2s2.6s0.9sAFF
2018-04-02Dulles, VA3.0s0.3s3.1s1.4sAFF
2018-04-02San Jose, CA2.6s0.2s2.6s1.0sAFF
2018-04-01Dulles, VA3.0s0.3s3.1s1.3sAFF
2018-04-01San Jose, CA2.6s0.2s2.7s1.0sAFF
2018-03-31Dulles, VA2.9s0.3s3.0s1.3sAFF
2018-03-31San Jose, CA2.6s0.2s2.7s1.0sAFF
2018-03-30Dulles, VA2.9s0.3s2.7s1.3sAFF
2018-03-30San Jose, CA2.6s0.2s2.5s1.0sAFF
2018-03-29Dulles, VA2.9s0.3s2.7s1.3sAFF
2018-03-29San Jose, CA2.6s0.2s2.5s1.0sAFF
2018-03-28Dulles, VA2.9s0.3s2.7s1.3sAFF
2018-03-28San Jose, CA2.6s0.2s2.5s1.0sAFF
2018-03-27Dulles, VA3.1s0.3s3.0s1.6sAFF
2018-03-27San Jose, CA2.6s0.2s2.5s1.0sAFF
2018-03-26Dulles, VA2.9s0.3s2.7s1.4sAFF
2018-03-26San Jose, CA2.6s0.2s2.5s1.1sAFF
2018-03-25Dulles, VA3.0s0.3s2.8s1.5sAFF
2018-03-25San Jose, CA2.6s0.2s2.5s1.0sAFF
2018-03-24Dulles, VA2.9s0.3s2.7s1.2sAFF
2018-03-24San Jose, CA2.6s0.2s2.5s1.1sAFF
2018-03-23Dulles, VA2.9s0.4s2.7s1.3sAFF
2018-03-23San Jose, CA2.6s0.2s2.5s1.0sAFF
2018-03-22Dulles, VA2.6s0.3s2.7s1.3sAFF
2018-03-22San Jose, CA2.4s0.2s2.5s1.0sAFF
2018-03-21Dulles, VA2.6s0.3s2.7s1.3sAFF
2018-03-21San Jose, CA2.4s0.2s2.5s1.0sAFF
2018-03-20Dulles, VA3.3s0.3s3.4s1.3sAFF
2018-03-20San Jose, CA2.4s0.2s2.5s1.0sAFF
2018-03-19Dulles, VA2.6s0.3s2.7s1.3sAFF
2018-03-19San Jose, CA4.6s0.2s4.6s1.1sBFF
2018-03-18Dulles, VA2.6s0.4s2.7s1.4sAFF
2018-03-18San Jose, CA2.4s0.2s2.5s1.0sAFF
2018-03-17Dulles, VA2.6s0.3s2.7s1.3sAFF
2018-03-17San Jose, CA2.4s0.2s2.5s1.0sAFF
2018-03-16Dulles, VA2.6s0.3s2.7s1.3sAFF
2018-03-16San Jose, CA2.4s0.2s2.5s1.0sAFF
2018-03-15Dulles, VA2.6s0.3s2.7s1.3sAFF
2018-03-15San Jose, CA2.4s0.2s2.5s1.0sAFF
2018-03-14Dulles, VA2.6s0.3s2.8s1.3sAFF
2018-03-14San Jose, CA2.4s0.2s2.5s1.1sAFF
2018-03-13Dulles, VA2.8s0.3s2.9s1.4sAFF
2018-03-13San Jose, CA2.4s0.2s2.5s1.0sAFF
2018-03-12Dulles, VA2.6s0.3s2.7s1.3sAFF
2018-03-12San Jose, CA2.4s0.2s2.5s1.1sAFF
2018-03-11Dulles, VA2.5s0.3s2.6s1.3sAFF
2018-03-11San Jose, CA2.4s0.2s2.5s1.0sAFF
2018-03-09Dulles, VA2.6s0.3s2.7s1.3sAFF
2018-03-09San Jose, CA2.4s0.2s2.5s1.0sAFF
2018-03-08Dulles, VA2.6s0.3s2.7s1.2sAFF
2018-03-08San Jose, CA2.4s0.2s2.5s0.9sAFF
2018-03-07Dulles, VA2.8s0.3s3.0s1.2sAFF
2018-03-07San Jose, CA2.4s0.2s2.5s1.0sAFF
2018-03-06Dulles, VA3.0s0.3s3.1s1.3sAFF
2018-03-06San Jose, CA2.6s0.2s2.7s0.9sAFF

Does InMotion Hosting Suck?

Some people may think InMotion Hosting sucks. Here are some real benchmarks to show you InMotion Hosting's speed, reliability, and support - so you can see if they really do suck.

Is InMotion Hosting slow?

This test measures the total time it takes to load a standard web page. Lower is better. Learn more about the Page Speed Test.

InMotion Hosting performs impressively in the Page Speed test, with an average result of 3.19 seconds. Its best run was 2.13 s, but has been as bad as 14.12 s. InMotion Hosting's most recent result on Mar 23 was 2.76 seconds. InMotion proves to be stable in its page speed results, usually showing no spikes or erratic performance. While they do optimize connections, they could be making things faster by compressing images and setting the cache headers properly.

Let's take a look at some of the times that InMotion Hosting had some poor page speed performance:

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
2018-03-19San Jose, CA4.6s0.2s4.6s1.1sBFF

Is InMotion Hosting unreliable?

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

InMotion Hosting performs under par in the Uptime test, with an average result of 99.72 percent. Its best run was 100.00 %, but has been as bad as 0.00 %. InMotion Hosting's most recent result on Sep 21 was 0.00 percent. When InMotion goes down, they typically are unavailable for only a minute or two. That's alright in my book. They're one of the only hosts that lets you know ahead of time of upcoming maintenance, and how long you can expect your server to be unreachable. I appreciate the communication.

Let's take a look at some of the times that InMotion Hosting had some poor uptime performance:

Date Uptime Downtime Outages Avg Response Time
2018-09-210.000 %1440 mins10 ms
2018-09-200.000 %1440 mins10 ms
2018-09-190.000 %1440 mins10 ms
2018-09-1869.236 %443 mins1468 ms
2018-09-1796.250 %54 mins1480 ms
2018-09-0699.861 %2 mins2555 ms
2018-08-3099.306 %10 mins4475 ms
2018-08-2499.792 %3 mins1513 ms
2018-08-1588.681 %163 mins2575 ms
2018-08-0799.653 %5 mins2446 ms

Does InMotion Hosting's have poor customer service?

This test measures how quickly the host's support team responds to your request. Lower is better. Learn more about the Support Response Test.

InMotion Hosting performs incredibly in the Support Response test, with an average result of 0.9 hours. Its best run was 0.2 h, but has been as bad as 2.3 h. InMotion Hosting's most recent result on Mar 2016 was 0.2 hours. Typically InMotion's tech support will get back to you within 3 hours, regardless of the time of day. That's key when you need assistance with your site.

Let's take a look at some of the times that InMotion Hosting had some poor support response performance:

Date Support Ticket Submitted Support Ticket Resolved Response Time
None found!

Still think InMotion Hosting sucks?

I've presented you with lots of data that will show you whether or not InMotion Hosting sucks. So, what do you think? Are they reliable, fast, and helpful? If not, consider these InMotion Hosting alternatives.

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

InMotion Hosting Support Response Test Results

InMotion Hosting performs above average in the Support Response test, with an average result of 0.9 hours. Its best run was 0.2 h, but has been as bad as 2.3 h. InMotion Hosting's most recent result on Mar 2016 was 0.2 hours. Typically InMotion's tech support will get back to you within 3 hours, regardless of the time of day. That's key when you need assistance with your site.

Let's see if InMotion Hosting is consistent in its support response stats:

Recent Raw Results for InMotion Hosting

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:18pmMar 10, 4:29pm0.2 hours
2015-02-24Feb 24, 3:27amFeb 24, 4:34am1.1 hours
2015-01-27Jan 27, 5:52amJan 27, 6:18am0.4 hours
2014-12-20Dec 20, 2:49pmDec 20, 4:38pm1.8 hours
2014-11-28Nov 28, 4:32pmNov 28, 5:15pm0.7 hours
2014-10-26Oct 26, 10:54amOct 26, 11:16am0.3 hours
2014-09-06Sept 6, 6:45pmSept 6, 9:04pm2.3 hours
2014-08-09Aug 9, 2:44pmAug 9, 4:17pm1.5 hours
2014-07-12July 13, 2:05pmJuly 13, 2:14pm0.2 hours

InMotion Hosting Alternatives: Better speed, reliability, and support

Are you having problems with InMotion Hosting? It's not uncommon to want to change to a better host if your current host has issues with being slow, down, or unsupportive.

Let's see if we can find a InMotion Hosting competitor that has better uptime, faster load times, and speedier support.

Hosts faster than InMotion Hosting

This test measures the total time it takes to load a standard web page. Lower is better. Learn more about the Page Speed Test.

If InMotion Hosting is having page speed problems, consider these alternative hosts that score better:

Hosts more reliable than InMotion Hosting

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

If InMotion Hosting is having uptime problems, consider these alternative hosts that score better:

Hosts more helpful than InMotion Hosting

This test measures how quickly the host's support team responds to your request. Lower is better. Learn more about the Support Response Test.

If InMotion Hosting is having support response problems, consider these alternative hosts that score better:

InMotion Hosting Versus Other Hosts

If you're trying to decide between InMotion Hosting and another host, here's are some specific comparisons that will show you the differences in detail:

FTC Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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