Web Hosting Reviews Driven by Data, Not Dollars

I'm disgusted with fake webhosting "reviews." Since 2014, I've been tracking the results of real-life performance tests for downtime, speed & support at the world's most popular web hosting companies. You'll be shocked by the results...

InMotion Hosting Review and Stats

InMotion Hosting is known for their free domains, free data backup, green data centers, and a 90 day money back guarantee. They have been operating since 2001, and host over 500K sites. Their data centers are located in Los Angeles, CA and Ashburn, VA (near Washington D.C.)

I have purchased a hosting plan on InMotion Hosting and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameBusiness Launch
Cost$6.99/month
Disk SpaceUnlimited
BandwidthUnlimited
Uptime Guarantee99.9%
Money-Back Guarantee90 days
NotesThey had to call me to verify before setting up my account. They normally only do this during business hours, but you can call them if it's at night. After verification my site was ready within 30 minutes.

On this page: Uptime | Speed | Support | Alternatives

Uptime Test

This test is performed by measuring the % uptime of a host. Higher is better.

I use Pingdom to report website uptime. Pingdom is configured to make an HTTP request to the host every minute, and report if it is unreachable. It'll also report an error if the host takes longer than 30 seconds to respond (Yes, that's not actually down, but if your site takes that long to respond it is unusable in my opinion). Pingdom performs this test from at least 3 servers worldwide, and reports a problem if 2/3 servers do no respond.

This test is important if you are concerned about the reliability of your web host (this is important!)

Measuring uptime with Pingdom

InMotion Hosting Uptime Test Results

InMotion Hosting performs incredibly in the Uptime test, with an average result of 99.96 percent. Its best run was 100.00 %, but has been as bad as 93.19 %. InMotion Hosting's most recent result on Nov 18 was 100.00 percent. When InMotion goes down, they typically are unavailable for only a minute or two. That's alright in my book. They're one of the only hosts that lets you know ahead of time of upcoming maintenance, and how long you can expect your server to be unreachable. I appreciate the communication.

Let's see if InMotion Hosting is consistent in its uptime stats:

Recent Raw Results for InMotion Hosting

Date Uptime Downtime Outages Avg Response Time
2017-11-18100.000 %0 mins0509 ms
2017-11-17100.000 %0 mins0507 ms
2017-11-16100.000 %0 mins0503 ms
2017-11-15100.000 %0 mins0470 ms
2017-11-14100.000 %0 mins0478 ms
2017-11-13100.000 %0 mins0452 ms
2017-11-12100.000 %0 mins0454 ms
2017-11-11100.000 %0 mins0451 ms
2017-11-10100.000 %0 mins0509 ms
2017-11-09100.000 %0 mins0509 ms
2017-11-08100.000 %0 mins0506 ms
2017-11-07100.000 %0 mins0506 ms
2017-11-06100.000 %0 mins0518 ms
2017-11-05100.000 %0 mins0517 ms
2017-11-04100.000 %0 mins0524 ms
2017-11-03100.000 %0 mins0509 ms
2017-11-02100.000 %0 mins0539 ms
2017-11-01100.000 %0 mins0582 ms
2017-10-31100.000 %0 mins0611 ms
2017-10-30100.000 %0 mins0612 ms
2017-10-29100.000 %0 mins0609 ms
2017-10-28100.000 %0 mins0614 ms
2017-10-27100.000 %0 mins0613 ms
2017-10-26100.000 %0 mins0610 ms
2017-10-25100.000 %0 mins0610 ms
2017-10-24100.000 %0 mins0683 ms
2017-10-23100.000 %0 mins0657 ms
2017-10-22100.000 %0 mins0522 ms
2017-10-21100.000 %0 mins0546 ms
2017-10-20100.000 %0 mins0549 ms
2017-10-19100.000 %0 mins0564 ms
2017-10-18100.000 %0 mins0596 ms
2017-10-17100.000 %0 mins0552 ms
2017-10-16100.000 %0 mins0528 ms
2017-10-15100.000 %0 mins0507 ms
2017-10-14100.000 %0 mins0520 ms
2017-10-13100.000 %0 mins0514 ms
2017-10-12100.000 %0 mins0487 ms
2017-10-1199.931 %1 mins1495 ms
2017-10-10100.000 %0 mins0542 ms
2017-10-09100.000 %0 mins0536 ms
2017-10-08100.000 %0 mins0561 ms
2017-10-07100.000 %0 mins0588 ms
2017-10-06100.000 %0 mins0557 ms
2017-10-05100.000 %0 mins0524 ms
2017-10-0499.931 %1 mins1541 ms
2017-10-03100.000 %0 mins0603 ms
2017-10-02100.000 %0 mins0562 ms
2017-10-01100.000 %0 mins0537 ms
2017-09-30100.000 %0 mins0533 ms
2017-09-2999.931 %1 mins1531 ms
2017-09-2899.861 %2 mins1558 ms
2017-09-2799.931 %1 mins1537 ms
2017-09-2699.931 %1 mins1558 ms
2017-09-25100.000 %0 mins0529 ms
2017-09-24100.000 %0 mins0513 ms
2017-09-2399.931 %1 mins1587 ms
2017-09-22100.000 %0 mins0537 ms
2017-09-2199.931 %1 mins1583 ms
2017-09-2099.931 %1 mins1510 ms

Page Speed Test

This test measures the total time it takes to load a standard web page. Lower is better.

This test is performed by submitting a typical web page served on the host to WebPageTest and recording how long it takes to load. This test web page is 56 KB of HTML, 287 KB of JavaScript, 51 KB of CSS, and 1,128 KB of images (these are typical according to the HTTP Archive). WebPageTest (a 3rd-party, vendor-neutral organization) uses servers located in Virgina and California to measure the page load waterfall in the latest version of Chrome, on a very fast internet connection. The test is ran 5 times each, and the middle (median) result is what is counted from each location. Then the east coast and west coast times are averaged, which should eliminate any bias due to server location. We're interested in first page load, not the repeat/cached view.

If you're really interested, I use the 'Load Time' measurement that's returned from WebPageTest for ranking page speed. I still collect other metrics such as TTFB (time to first byte), fully loaded time, and the speed index, in addition to server setting scores which are translated to grades. You can see these detailed values in the "Raw Results."

This test is important if your site resembles a typical website and you're concerned about speed (which you should be!)

Measuring page speed with WebPageTest.org


In September 2014 I updated this test to be more accurate, and you'll notice page speeds were a bit higher before then. The test used to be run only 3 times from one location using a simulated cable internet connection on Internet Explorer 11. The new method provides much more consistent results.

InMotion Hosting Page Speed Test Results

InMotion Hosting performs okay in the Page Speed test, with an average result of 3.22 seconds. Its best run was 2.13 s, but has been as bad as 14.12 s. InMotion Hosting's most recent result on Nov 19 was 2.87 seconds. InMotion proves to be stable in its page speed results, usually showing no spikes or erratic performance. While they do optimize connections, they could be making things faster by compressing images and setting the cache headers properly.

Let's see if InMotion Hosting is consistent in its page speed stats:

Recent Raw Results for InMotion Hosting

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
2017-11-19Dulles, VA3.0s0.4s3.1s1.4sAFF
2017-11-19San Jose, CA2.7s0.2s2.8s1.8sAFF
2017-11-18Dulles, VA3.0s0.3s3.1s1.5sAFF
2017-11-18San Jose, CA2.7s0.2s2.7s1.7sAFF
2017-11-17Dulles, VA3.2s0.4s3.3s1.6sAFF
2017-11-17San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-11-16Dulles, VA3.1s0.3s3.2s1.4sAFF
2017-11-16San Jose, CA2.7s0.2s2.8s1.9sAFF
2017-11-15Dulles, VA3.0s0.3s3.2s1.6sAFF
2017-11-15San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-11-14Dulles, VA3.2s0.3s3.3s1.8sAFF
2017-11-14San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-11-13Dulles, VA3.0s0.3s3.1s1.7sAFF
2017-11-13San Jose, CA2.7s0.2s2.8s1.8sAFF
2017-11-12Dulles, VA3.1s0.3s3.3s1.5sAFF
2017-11-12San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-11-11Dulles, VA3.1s0.3s3.2s1.6sAFF
2017-11-11San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-11-10Dulles, VA2.9s0.3s3.0s1.6sAFF
2017-11-10San Jose, CA2.7s0.2s2.8s1.6sAFF
2017-11-09Dulles, VA3.0s0.3s3.1s1.3sAFF
2017-11-09San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-11-08Dulles, VA3.1s0.3s3.2s1.8sAFF
2017-11-08San Jose, CA2.7s0.2s2.8s1.6sAFF
2017-11-07Dulles, VA3.0s0.3s3.2s1.5sAFF
2017-11-07San Jose, CA2.7s0.2s2.7s1.7sAFF
2017-11-06Dulles, VA3.3s0.3s3.4s1.6sAFF
2017-11-06San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-11-04Dulles, VA3.1s0.3s3.3s1.5sAFF
2017-11-04San Jose, CA2.7s0.2s2.8s1.8sAFF
2017-11-03Dulles, VA2.9s0.3s3.0s1.6sAFF
2017-11-03San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-11-02Dulles, VA3.0s0.3s3.1s1.4sAFF
2017-11-02San Jose, CA2.7s0.2s2.8s1.6sAFF
2017-11-01Dulles, VA3.0s0.3s3.1s1.4sAFF
2017-11-01San Jose, CA2.7s0.2s2.8s1.6sAFF
2017-10-31Dulles, VA3.0s0.4s3.1s1.8sAFF
2017-10-31San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-10-30Dulles, VA3.0s0.3s3.1s1.4sAFF
2017-10-30San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-10-29Dulles, VA3.0s0.4s3.1s1.5sAFF
2017-10-29San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-10-28Dulles, VA2.9s0.3s3.1s1.4sAFF
2017-10-28San Jose, CA2.7s0.2s2.8s1.6sAFF
2017-10-27Dulles, VA3.0s0.3s3.1s1.5sAFF
2017-10-27San Jose, CA2.7s0.2s2.8s1.6sAFF
2017-10-26Dulles, VA3.1s0.4s3.2s1.6sAFF
2017-10-26San Jose, CA2.7s0.2s2.8s1.6sAFF
2017-10-25Dulles, VA3.1s0.3s3.4s1.6sAFF
2017-10-25San Jose, CA2.7s0.2s2.7s1.7sAFF
2017-10-24Dulles, VA3.1s0.3s3.2s1.4sAFF
2017-10-24San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-10-23Dulles, VA2.9s0.3s3.0s1.5sAFF
2017-10-23San Jose, CA2.7s0.2s2.8s1.6sAFF
2017-10-22Dulles, VA2.9s0.3s3.0s1.5sAFF
2017-10-22San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-10-21Dulles, VA3.0s0.3s3.1s1.6sAFF
2017-10-21San Jose, CA2.7s0.2s2.8s1.7sAFF
2017-10-20Dulles, VA3.0s0.3s3.1s1.4sAFF
2017-10-20San Jose, CA2.7s0.2s2.8s1.7sAFF

Does InMotion Hosting Suck?

Some people may think InMotion Hosting sucks. Here are some real benchmarks to show you InMotion Hosting's speed, reliability, and support - so you can see if they really do suck.

Is InMotion Hosting slow?

This test measures the total time it takes to load a standard web page. Lower is better. Learn more about the Page Speed Test.

InMotion Hosting performs okay in the Page Speed test, with an average result of 3.22 seconds. Its best run was 2.13 s, but has been as bad as 14.12 s. InMotion Hosting's most recent result on Nov 19 was 2.87 seconds. InMotion proves to be stable in its page speed results, usually showing no spikes or erratic performance. While they do optimize connections, they could be making things faster by compressing images and setting the cache headers properly.

Let's take a look at some of the times that InMotion Hosting had some poor page speed performance:

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
None found!

Is InMotion Hosting unreliable?

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

InMotion Hosting performs incredibly in the Uptime test, with an average result of 99.96 percent. Its best run was 100.00 %, but has been as bad as 93.19 %. InMotion Hosting's most recent result on Nov 18 was 100.00 percent. When InMotion goes down, they typically are unavailable for only a minute or two. That's alright in my book. They're one of the only hosts that lets you know ahead of time of upcoming maintenance, and how long you can expect your server to be unreachable. I appreciate the communication.

Let's take a look at some of the times that InMotion Hosting had some poor uptime performance:

Date Uptime Downtime Outages Avg Response Time
2017-09-2899.861 %2 mins1558 ms

Does InMotion Hosting's have poor customer service?

This test measures how quickly the host's support team responds to your request. Lower is better. Learn more about the Support Response Test.

InMotion Hosting performs impressively in the Support Response test, with an average result of 0.9 hours. Its best run was 0.2 h, but has been as bad as 2.3 h. InMotion Hosting's most recent result on Mar 2016 was 0.2 hours. Typically InMotion's tech support will get back to you within 3 hours, regardless of the time of day. That's key when you need assistance with your site.

Let's take a look at some of the times that InMotion Hosting had some poor support response performance:

Date Support Ticket Submitted Support Ticket Resolved Response Time
None found!

Still think InMotion Hosting sucks?

I've presented you with lots of data that will show you whether or not InMotion Hosting sucks. So, what do you think? Are they reliable, fast, and helpful? If not, consider these InMotion Hosting alternatives.

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

InMotion Hosting Support Response Test Results

InMotion Hosting performs stellar in the Support Response test, with an average result of 0.9 hours. Its best run was 0.2 h, but has been as bad as 2.3 h. InMotion Hosting's most recent result on Mar 2016 was 0.2 hours. Typically InMotion's tech support will get back to you within 3 hours, regardless of the time of day. That's key when you need assistance with your site.

Let's see if InMotion Hosting is consistent in its support response stats:

Recent Raw Results for InMotion Hosting

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:18pmMar 10, 4:29pm0.2 hours
2015-02-24Feb 24, 3:27amFeb 24, 4:34am1.1 hours
2015-01-27Jan 27, 5:52amJan 27, 6:18am0.4 hours
2014-12-20Dec 20, 2:49pmDec 20, 4:38pm1.8 hours
2014-11-28Nov 28, 4:32pmNov 28, 5:15pm0.7 hours
2014-10-26Oct 26, 10:54amOct 26, 11:16am0.3 hours
2014-09-06Sept 6, 6:45pmSept 6, 9:04pm2.3 hours
2014-08-09Aug 9, 2:44pmAug 9, 4:17pm1.5 hours
2014-07-12July 13, 2:05pmJuly 13, 2:14pm0.2 hours

InMotion Hosting Alternatives: Better speed, reliability, and support

Are you having problems with InMotion Hosting? It's not uncommon to want to change to a better host if your current host has issues with being slow, down, or unsupportive.

Let's see if we can find a InMotion Hosting competitor that has better uptime, faster load times, and speedier support.

Hosts faster than InMotion Hosting

This test measures the total time it takes to load a standard web page. Lower is better. Learn more about the Page Speed Test.

If InMotion Hosting is having page speed problems, consider these alternative hosts that score better:

Hosts more reliable than InMotion Hosting

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

If InMotion Hosting is having uptime problems, consider these alternative hosts that score better:

Hosts more helpful than InMotion Hosting

This test measures how quickly the host's support team responds to your request. Lower is better. Learn more about the Support Response Test.

If InMotion Hosting is having support response problems, consider these alternative hosts that score better:

InMotion Hosting Versus Other Hosts

If you're trying to decide between InMotion Hosting and another host, here's are some specific comparisons that will show you the differences in detail:

FTC Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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