GoDaddy

GoDaddy claims to have fast, secure, and reliable hosting. They were created in 1999 and now host over a million websites. They have data centers throughout the US, primarily in Arizona.

I have purchased a hosting plan on GoDaddy and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here is the plan information I chose:

Plan NameDeluxe Linux Hosting with cPanel
Cost$8.99/month
Disk SpaceUnlimited
BandwidthUnlimited
Uptime Guarantee99.9%
Money Back Guarantee45 days
NotesSite was ready within minutes after I purchased.

On this page: Uptime | Speed | Support | Alternatives

Uptime Test

I use Pingdom to report website uptime. Pingdom is configured to make an HTTP request to the host every minute, and report if it is unreachable. It'll also report an error if the host takes longer than 30 seconds to respond (Yes, that's not actually down, but if your site takes that long to respond it is unusable in my opinion). Pingdom performs this test from at least 3 servers worldwide, and reports a problem if 2/3 servers do no respond. This test is important if you are concerned about the reliability of your web host (this is important!)    

GoDaddy Uptime Test Results

GoDaddy performs great in the Uptime Test, with an average result of 99.97 percent. It's best result was 100.000 % but it has been as bad as 94.722 %. GoDaddy most recent result on Oct 22 was 100.000 %. GoDaddy has shown rocky uptimes when you first start hosting with them, however after a month things become pretty stable. Their tech team reached out to me to explain that they think it only happens when new customers get added to the server and apache needs to restart - and after the server is full it does not need to reload as often. The stats I've collected seem to support this theory, and they claim they're working on a solution.

Let’s see if GoDaddy is consistent in its uptime stats:

Recent Raw Results for GoDaddy

Date Uptime Downtime Outages Avg Response Time
2018-10-22 100.000% 0 mins 0 1028 ms
2018-10-21 100.000% 0 mins 0 1012 ms
2018-10-20 100.000% 0 mins 0 1013 ms
2018-10-19 100.000% 0 mins 0 1048 ms
2018-10-18 100.000% 0 mins 0 1057 ms
2018-10-17 100.000% 0 mins 0 1061 ms
2018-10-16 100.000% 0 mins 0 1116 ms
2018-10-15 100.000% 0 mins 0 1061 ms
2018-10-14 100.000% 0 mins 0 1046 ms
2018-10-13 100.000% 0 mins 0 1055 ms
2018-10-12 100.000% 0 mins 0 1047 ms
2018-10-11 100.000% 0 mins 0 1049 ms
2018-10-10 100.000% 0 mins 0 1074 ms
2018-10-09 100.000% 0 mins 0 1063 ms
2018-10-08 100.000% 0 mins 0 1055 ms
2018-10-07 100.000% 0 mins 0 1074 ms
2018-10-06 100.000% 0 mins 0 1063 ms
2018-10-05 100.000% 0 mins 0 1058 ms
2018-10-04 100.000% 0 mins 0 1042 ms
2018-10-03 100.000% 0 mins 0 1022 ms
2018-10-02 100.000% 0 mins 0 1016 ms
2018-10-01 100.000% 0 mins 0 1012 ms
2018-09-30 100.000% 0 mins 0 1016 ms
2018-09-29 100.000% 0 mins 0 1022 ms
2018-09-28 100.000% 0 mins 0 968 ms
2018-09-27 100.000% 0 mins 0 945 ms
2018-09-26 100.000% 0 mins 0 962 ms
2018-09-25 100.000% 0 mins 0 991 ms
2018-09-24 100.000% 0 mins 0 1045 ms
2018-09-23 100.000% 0 mins 0 1125 ms
2018-09-22 100.000% 0 mins 0 1116 ms
2018-09-21 100.000% 0 mins 0 1114 ms
2018-09-20 100.000% 0 mins 0 1085 ms
2018-09-19 100.000% 0 mins 0 1193 ms
2018-09-18 100.000% 0 mins 0 1208 ms
2018-09-17 100.000% 0 mins 0 1211 ms
2018-09-16 100.000% 0 mins 0 1176 ms
2018-09-15 100.000% 0 mins 0 1189 ms
2018-09-14 100.000% 0 mins 0 1248 ms
2018-09-13 100.000% 0 mins 0 1261 ms
2018-09-12 100.000% 0 mins 0 1183 ms
2018-09-11 100.000% 0 mins 0 1200 ms
2018-09-10 100.000% 0 mins 0 1174 ms
2018-09-09 98.819% 17 mins 7 1209 ms
2018-09-08 100.000% 0 mins 0 1174 ms
2018-09-07 100.000% 0 mins 0 1170 ms
2018-09-06 100.000% 0 mins 0 1157 ms
2018-09-05 100.000% 0 mins 0 1063 ms
2018-09-04 100.000% 0 mins 0 1186 ms
2018-09-03 100.000% 0 mins 0 1253 ms
2018-09-02 100.000% 0 mins 0 1296 ms
2018-09-01 100.000% 0 mins 0 1259 ms
2018-08-31 100.000% 0 mins 0 1217 ms
2018-08-30 100.000% 0 mins 0 1097 ms
2018-08-29 100.000% 0 mins 0 1112 ms
2018-08-28 100.000% 0 mins 0 1111 ms
2018-08-27 100.000% 0 mins 0 1117 ms
2018-08-26 100.000% 0 mins 0 1101 ms
2018-08-25 100.000% 0 mins 0 1085 ms
2018-08-24 100.000% 0 mins 0 1083 ms

Page Speed Test

This test is performed by submitting a typical web page served on the host to WebPageTest and recording how long it takes to load. This test web page is 56 KB of HTML, 287 KB of JavaScript, 51 KB of CSS, and 1,128 KB of images (these are typical according to the HTTP Archive). WebPageTest (a 3rd-party, vendor-neutral organization) uses servers located in Virgina and California to measure the page load waterfall in the latest version of Chrome, on a very fast internet connection. The test is ran 5 times each, and the middle (median) result is what is counted from each location. Then the east coast and west coast times are averaged, which should eliminate any bias due to server location. We're interested in first page load, not the repeat/cached view. If you're really interested, I use the 'Load Time' measurement that's returned from WebPageTest for ranking page speed. I still collect other metrics such as TTFB (time to first byte), fully loaded time, and the speed index, in addition to server setting scores which are translated to grades. You can see these detailed values in the "Raw Results." This test is important if your site resembles a typical website and you're concerned about speed (which you should be!)   In September 2014 I updated this test to be more accurate, and you'll notice page speeds were a bit higher before then. The test used to be run only 3 times from one location using a simulated cable internet connection on Internet Explorer 11. The new method provides much more consistent results.

GoDaddy Page Speed Test Results

GoDaddy performs impressively in the Page Speed Test, with an average result of 2.93 seconds. It's best result was 0.31 s but it has been as bad as 37.97 s. GoDaddy most recent result on Oct 23 was 2.00 s. GoDaddy consistently has very fast page load speeds. I'm attributing this to the fact that they have a stellar Hosting Optimization team, headed by Dave Koopman. He actually reached out to me after seeing this site to not only give me kudos for doing this, but offer additional testing resources (which at the moment I am not using). Regardless, he's pretty passionate about their hosting performance and their stats prove it.

Let’s see if GoDaddy is consistent in its page speed stats:

Recent Raw Results for GoDaddy

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
2018-10-22 Dulles, VA 2.4 0.3s 2.9s 0.7s A A F
2018-10-21 Dulles, VA 2.9 0.2s 3.2s 1.2s A A F
2018-10-20 Dulles, VA 2.9 0.2s 3.2s 1.2s A A F
2018-10-19 Dulles, VA 2.4 0.3s 2.8s 0.8s A A F
2018-04-05 Dulles, VA 3.2 0.2s 3.3s 0.7s A A F
2018-04-05 San Jose, CA 2.2 0.2s 2.2s 0.5s A A F
2018-04-04 Dulles, VA 4.2 0.3s 4.3s 0.9s A A F
2018-04-04 San Jose, CA 2.1 0.2s 2.2s 0.4s A A F
2018-04-03 Dulles, VA 3.8 0.3s 3.9s 0.8s A A F
2018-04-03 San Jose, CA 2.2 0.2s 2.3s 0.5s A A F
2018-04-02 Dulles, VA 2.6 0.3s 2.7s 0.8s A A F
2018-04-02 San Jose, CA 2.1 0.1s 2.2s 0.4s A A F
2018-04-01 Dulles, VA 2.5 0.3s 2.7s 0.9s A A F
2018-04-01 San Jose, CA 2.2 0.2s 2.2s 0.4s A A F
2018-03-31 Dulles, VA 2.4 0.2s 2.5s 0.7s A A F
2018-03-31 San Jose, CA 2.1 0.1s 2.2s 0.5s A A F
2018-03-30 Dulles, VA 3.7 0.3s 3.5s 0.8s A A F
2018-03-30 San Jose, CA 2.2 0.1s 2.1s 0.5s A A F
2018-03-29 Dulles, VA 2.5 0.3s 2.4s 0.7s A A F
2018-03-29 San Jose, CA 2.1 0.2s 2.0s 0.4s A A F
2018-03-28 Dulles, VA 2.5 0.3s 2.3s 0.7s A A F
2018-03-28 San Jose, CA 2.1 0.2s 2.0s 0.4s A A F
2018-03-27 Dulles, VA 2.5 0.3s 2.4s 0.7s A A F
2018-03-27 San Jose, CA 2.1 0.2s 2.1s 0.5s A A F
2018-03-26 Dulles, VA 2.4 0.2s 2.3s 0.8s A A F
2018-03-26 San Jose, CA 2.2 0.2s 2.1s 0.4s A A F
2018-03-25 Dulles, VA 2.4 0.2s 2.3s 0.7s A A F
2018-03-25 San Jose, CA 2.1 0.2s 2.1s 0.4s A A F
2018-03-24 Dulles, VA 2.5 0.2s 2.4s 0.7s A A F
2018-03-24 San Jose, CA 2.2 0.2s 2.1s 0.5s A A F
2018-03-23 Dulles, VA 2.5 0.2s 2.3s 0.6s A A F
2018-03-23 San Jose, CA 2.2 0.2s 2.1s 0.4s A A F
2018-03-22 Dulles, VA 2.2 0.3s 2.3s 0.8s A A F
2018-03-22 San Jose, CA 2.0 0.2s 2.1s 0.4s A A F
2018-03-21 Dulles, VA 2.2 0.2s 2.3s 0.7s A A F
2018-03-21 San Jose, CA 2.0 0.2s 2.1s 0.4s A A F
2018-03-20 Dulles, VA 2.1 0.3s 2.2s 0.7s A A F
2018-03-20 San Jose, CA 2.0 0.1s 2.1s 0.5s A A F
2018-03-19 Dulles, VA 2.2 0.3s 2.3s 0.7s A A F
2018-03-19 San Jose, CA 2.0 0.2s 2.1s 0.5s A A F
2018-03-18 Dulles, VA 2.2 0.3s 2.3s 0.7s A A F
2018-03-18 San Jose, CA 2.0 0.2s 2.1s 0.4s A A F
2018-03-17 Dulles, VA 2.2 0.2s 2.3s 0.7s A A F
2018-03-17 San Jose, CA 2.0 0.2s 2.1s 0.5s A A F
2018-03-16 Dulles, VA 2.2 0.2s 2.3s 0.7s A A F
2018-03-16 San Jose, CA 2.0 0.1s 2.1s 0.5s A A F
2018-03-15 Dulles, VA 2.2 0.2s 2.3s 0.8s A A F
2018-03-15 San Jose, CA 2.1 0.2s 2.1s 0.5s A A F
2018-03-14 Dulles, VA 2.2 0.2s 2.3s 0.7s A A F
2018-03-14 San Jose, CA 2.0 0.2s 2.1s 0.5s A A F
2018-03-13 Dulles, VA 2.4 0.3s 2.5s 0.8s A A F
2018-03-13 San Jose, CA 2.0 0.2s 2.0s 0.4s A A F
2018-03-12 Dulles, VA 2.2 0.2s 2.3s 0.7s A A F
2018-03-12 San Jose, CA 2.0 0.2s 2.1s 0.5s A A F
2018-03-11 Dulles, VA 2.2 0.2s 2.3s 0.8s A A F
2018-03-11 San Jose, CA 2.0 0.2s 2.1s 0.5s A A F
2018-03-09 Dulles, VA 2.5 0.3s 2.6s 0.8s A A F
2018-03-09 San Jose, CA 2.0 0.2s 2.1s 0.4s A A F
2018-03-08 Dulles, VA 2.2 0.2s 2.3s 0.7s A A F
2018-03-08 San Jose, CA 2.1 0.2s 2.2s 0.5s A A F

Does GoDaddy Suck?

Some people may think GoDaddy sucks. Here are some real benchmarks to show you GoDaddy‘s speed, reliability, and support – so you can see if they really do suck.

Is GoDaddy slow?

This test measures the total time it takes to load a standard web page. Lower is better.  Learn more about the Page Speed Test.

HostAverageBestWorst
HostGator2.82 s2.00 s15.02 sTest Results
GoDaddy2.93 s0.31 s37.97 sTest Results
StableHost2.96 s0.12 s12.29 sTest Results
Bluehost3.05 s0.30 s9.17 sTest Results
MDDHosting3.08 s2.00 s74.96 sTest Results
DreamHost3.11 s0.00 s21.25 sTest Results
Namecheap3.15 s2.00 s72.71 sTest Results
InMotion Hosting3.18 s1.00 s14.12 sTest Results
Site53.29 s0.25 s46.29 sTest Results
Yahoo Small Business4.04 s2.53 s60.96 sTest Results

GoDaddy performs above average in the Page Speed Test, with an average result of 2.93 seconds. It's best result was 0.31 s but it has been as bad as 37.97 s. GoDaddy most recent result on Oct 23 was 2.00 s. GoDaddy consistently has very fast page load speeds. I'm attributing this to the fact that they have a stellar Hosting Optimization team, headed by Dave Koopman. He actually reached out to me after seeing this site to not only give me kudos for doing this, but offer additional testing resources (which at the moment I am not using). Regardless, he's pretty passionate about their hosting performance and their stats prove it.

Let’s take a look at some of the times that GoDaddy had some poor page speed performance:

Date Location Load time TTFB Fully loaded Speed index Keep-alive Score Compress Score Caching Score
2018-04-04 Dulles, VA 4.2 0.3s 4.3s 0.9s A A F

Is GoDaddy unreliable?

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

HostAverageBestWorst
HostGator99.970 %100.000 %97.500 %Test Results
GoDaddy99.970 %100.000 %94.720 %Test Results
Namecheap99.950 %100.000 %92.920 %Test Results
Bluehost99.940 %100.000 %84.930 %Test Results
StableHost99.940 %100.000 %89.650 %Test Results
MDDHosting99.870 %100.000 %64.580 %Test Results
Yahoo Small Business99.840 %100.000 %82.780 %Test Results
Site599.810 %100.000 %50.690 %Test Results
InMotion Hosting99.590 %100.000 %0.000 %Test Results
DreamHost85.860 %100.000 %0.000 %Test Results

GoDaddy performs great in the Uptime Test, with an average result of 99.97 percent. It's best result was 100.000 % but it has been as bad as 94.722 %. GoDaddy most recent result on Oct 22 was 100.000 %. GoDaddy has shown rocky uptimes when you first start hosting with them, however after a month things become pretty stable. Their tech team reached out to me to explain that they think it only happens when new customers get added to the server and apache needs to restart - and after the server is full it does not need to reload as often. The stats I've collected seem to support this theory, and they claim they're working on a solution.

Let’s take a look at some of the times that GoDaddy had some poor uptime performance

Date Uptime Downtime Outages Avg Response Time
2018-09-09 98.819% 17 mins 7 1209 ms

Does GoDaddy have poor customer service?

This test measures how quickly the host’s support team responds to your request. Lower is better. Learn more about the Support Response Test.

HostAverageBestWorst
MDDHosting0.11 h0.10 h0.20 hTest Results
GoDaddy0.12 h0.10 h0.30 hTest Results
Site50.28 h0.10 h0.80 hTest Results
StableHost0.37 h0.10 h1.70 hTest Results
InMotion Hosting0.94 h0.20 h2.30 hTest Results
Namecheap2.20 h0.10 h6.00 hTest Results
DreamHost2.79 h0.20 h11.00 hTest Results
Bluehost34.67 h0.10 h168.00 hTest Results
Yahoo Small Business50.89 h16.00 h124.00 hTest Results
HostGator53.40 h0.30 h168.00 hTest Results

GoDaddy performs great in the Support Response Test, with an average result of 0.12 hours. It's best result was 0.10 h but it has been as bad as 0.30 h. GoDaddy most recent result on Mar 22 was 0.10 h. GoDaddy is the only host that doesn't offer email support. At first I thought this horrendous - I waiting on hold on the phone. But from the times I've called, they're usually pretty quick to get to me. I'm okay with their customer service.

Let’s take a look at some of the times that GoDaddy had some poor support response performance:

Date Support Ticket Submitted Support Ticket Resolved Response Time
None found!

Still think GoDaddy sucks?

I’ve presented you with lots of data that will show you whether or not GoDaddy sucks. So, what do you think? Are they reliable, fast, and helpful? If not, consider these GoDaddy alternatives.

Support Response Test

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me. This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!  

GoDaddy Support Response Test Results

GoDaddy performs incredibly in the Support Response Test, with an average result of 0.12 hours. It's best result was 0.10 h but it has been as bad as 0.30 h. GoDaddy most recent result on Mar 22 was 0.10 h. GoDaddy is the only host that doesn't offer email support. At first I thought this horrendous - I waiting on hold on the phone. But from the times I've called, they're usually pretty quick to get to me. I'm okay with their customer service.

Let’s see if GoDaddy is consistent in its support response stats:

Recent Raw Results for GoDaddy

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22 Mar 10, 4:34pm Mar 10, 4:35pm 0.1 hours
2015-02-24 Feb 24, 3:28am Feb 24, 3:30am 0.1 hours
2015-01-27 Jan 27, 5:54am Jan 27, 5:56am 0.1 hours
2014-12-20 Dec 20, 2:52pm Dec 20, 2:54pm 0.1 hours
2014-11-28 Nov 28, 4:33pm Nov 28, 4:36pm 0.1 hours
2014-10-26 Oct 26, 11:03am Oct 26, 11:21am 0.3 hours
2014-09-06 Sept 6, 7:06pm Sept 6, 7:08pm 0.1 hours
2014-08-09 Aug 9, 2:48pm Aug 9, 2:54pm 0.1 hours
2014-07-12 July 13, 2:08pm July 13, 2:13pm 0.1 hours

GoDaddy Alternatives: Better speed, reliability, and support

Are you having problems with GoDaddy? It’s not uncommon to want to change to a better host if your current host has issues with being slow, down, or unsupportive. Let’s see if we can find a GoDaddy competitor that has better uptime, faster load times, and speedier support.

Hosts faster than GoDaddy

This test measures the total time it takes to load a standard web page. Lower is better. Learn more about the Page Speed Test.

If GoDaddy is having page speed problems, consider these alternative hosts that score better:

HostAverageBestWorst
HostGator2.82 s2.00 s15.02 sTest Results
GoDaddy2.93 s0.31 s37.97 sTest Results

Hosts more reliable than GoDaddy

This test is performed by measuring the % uptime of a host. Higher is better. Learn more about the Uptime Test.

If GoDaddy is having uptime problems, consider these alternative hosts that score better:

HostAverageBestWorst
HostGator99.970 %100.000 %97.500 %Test Results
GoDaddy99.970 %100.000 %94.720 %Test Results

Hosts more helpful than GoDaddy

This test measures how quickly the host’s support team responds to your request. Lower is better. Learn more about the Support Response Test.

If GoDaddy is having support response problems, consider these alternative hosts that score better:

HostAverageBestWorst
MDDHosting0.11 h0.10 h0.20 hTest Results
GoDaddy0.12 h0.10 h0.30 hTest Results

GoDaddy vs Other Hosts